At Teleperformance in Greece, I lead quality strategy initiatives across markets and lines of business, aligning quality governance with business and financial targets. I deploy AI-supported analytics to strengthen customer insight and predictive quality monitoring, and automate Excel- and Access-based reporting.
I previously coordinated quality assurance operations and worked as a Quality Assurance Analyst at Teleperformance in Greece. Earlier, as Customer Experience Manager across Tunisia and Greece, I managed customer service operations and team performance, designed early QA processes and VOC protocols, and contributed to account retention and growth through service excellence initiatives.
