At CPI S.A., I own day-to-day operations with 8 OEMs and global IT service providers, reviewing scorecards, investigating performance misses, and agreeing corrective actions. I report to the Technical Services Director and lead a team of 10.
I coordinate on-site IT services for enterprise clients across Greece, from dispatch through closure reporting. I also manage subcontractor pricing, resolve billing disputes, and handle partner audits and compliance reporting.
At ICAP Group S.A., I led 18 Team Leaders on a first-level Consumer & SOHO telecom support project scaling to 200 FTEs. I owned performance reporting to the client's project head and coordinated with HR, Reporting & Analysis, IT, and Quality & Learning.
Earlier, at CQS S.A., I led 6 Team Leaders on a 120-FTE telecom technical-support operation and moved it from on-site to remote from the first day of Covid, with no break in service. I began in frontline technical support at Forthnet / Nova, supporting fixed internet, satellite, and IPTV customers.
