Kristie Earnest

Handled billing, claims filing, and policy questions for existing customers using the Applied Epic system. Consulted clients on policy changes and risk management, supporting renewals through remarketing and E&S submissions.

Managed billing, claims filing, and policy inquiries for existing customers while delivering customer service to retain and attract business. Coordinated with the insurance agency producer and carrier underwriters on policy changes and risk management needs.

Led day-to-day operations of the agency Customer Care team, including resolving escalated issues and coaching team members. Selected, interviewed, and trained new hires, and supported growth by pivoting additional lines of insurance for existing households.

Managed daily operations of the Customer Care team, resolving escalated customer issues and overseeing hiring, training, and coaching. Developed service training procedures and guidelines and supported account growth by pivoting additional insurance lines.

Assisted policyholders and prospects with policy questions and concerns while handling billing and claims support for existing customers. Supported sales and marketing efforts to drive business growth.

Supervised a team of inside auto physical damage adjusters and managed day-to-day department operations. Handled complex claims, selected and trained new hires, implemented business practices, and produced reports through data interpretation.

Provided customer service as a casualty adjuster by taking recorded statements and conducting liability investigations. As an estimating adjuster, reviewed estimates, issued payments, ensured statutory compliance, and negotiated settlements.

Completed a Bachelor's in Advertising/Marketing at the University of Central Oklahoma in 2002.