Krisnanda Setiawati

Partner with Account Executives to manage engagement across 5,000+ mid-market organizations throughout APAC, analyzing account health and digital transformation opportunities. Use Salesforce, PowerBI, Sales Navigator, Outreach, and AI tools to surface actionable insights and build executive-ready account briefings.

Led a team responsible for a USD22M SMB portfolio across three APAC markets, drove 8% market revenue growth and achieved top team ranking across all three markets in Q3 2024. Developed customer success strategies using performance analytics to proactively flag adoption gaps, retention risks, and expansion opportunities.

Managed a $4M portfolio of Indonesian SMB customers as a trusted advisor across various industries. Achieved top newbie performance in Q2 2024 with 15% revenue growth through consultative, long-term relationship management.

Maintained 98% CSAT for three consecutive quarters with 100% case closure from first contact, named Top Newbie for handling time in Q3 2023. Built standardized response templates and follow-up cadences to handle client issues efficiently and consistently.

Managed 500+ Indonesian SMB accounts with 7% revenue growth spanning Travel, Retail, Property and more, acting as primary point of contact and connecting platform activity to business outcomes.

Drove 60-85% growth in leads quality and class enrollment by optimizing outbound campaign and landing pages, achieving fully booked cohorts across five consecutive batches.

Established 320 new B2B accounts for Indonesia travel market during pandemic and drove 8% growth in domestic and corporate hotel booking. Owned customer onboarding for newly launched website, training internal joiners and external partners on platform features.

Managed strategic relationships with hotel partners and travel agencies across Indonesia as primary commercial contact for growth and retention. Reactivated 230 dormant accounts within six months and led migration of 8,500+ travel agents onto a newly launched booking platform.

Managed 500 travel agent accounts in North Jakarta, established 75 new accounts and reactivated 80 dormant accounts. Achieved 27% revenue growth through competitor analysis and loyalty program refinement.

Tailored 80 domestic and international travel packages to guest needs, covering tours, accommodation, visas, and insurance.

Provided consultative travel planning for 350+ customers, maintaining long-term relationships through personalised, proactive service. Led group tour to Asia.

Coordinated with inbound/outbound travel agent and guest communication across multiple countries. Tailored 100+ domestic and international tour, accommodation, visa, and insurance arrangements.

C1 EF SET English Certificate issued in January 2024.

Grade: 752

Meta Certified Media Buying Professional certification issued in July 2024 with a score of 752.

Bachelor of Communication Broadcasting degree from Kwik Kian Gie School of Business, completed in 2012.