KKKrishna Kumar
@krishnakumar9
IT support professional skilled in cloud computing, networking, and desktop support.
IndiaWhat I'm looking for
I am an IT support professional with hands-on experience in desktop support, autodialer support, and technical troubleshooting. I hold a diploma in Cloud Computing and have practical knowledge of networking, Windows server administration, and hardware assembly.
My recent roles include technical support at Apex System and desktop/autodialer support at ONS Solutions, where I supported end-users, resolved hardware and software issues, and performed remote assistance. I am familiar with AWS, basic Linux, CCNA concepts, and MCSA for Server 2012/2016/2019.
I pursue continuous learning and aim to grow professionally in IT support or cloud infrastructure roles, bringing reliability, problem-solving, and a user-focused approach to every position.
Experience
Work history, roles, and key accomplishments
Desktop Support Specialist
ONS Solutions Pvt. Ltd.
Apr 2024 - Present (1 year 9 months)
Delivered desktop support and autodialler support, handling user incidents and remote assistance to maintain operational continuity (April 2024–current).
Desktop Support Technician
ONS Solutions Pvt. Ltd.
Apr 2024 - Present (1 year 9 months)
Delivered desktop support and remote assistance for clients in Jankapuri/East, resolving user issues and supporting infrastructure operations (April 2024–current).
Technical Support Specialist
Apex System
Jun 2023 - Mar 2024 (9 months)
Provided desktop support and autodialer support, troubleshooting hardware, printers, and remote desktops for end users to maintain service continuity from June 2023 to March 2024.
Education
Degrees, certifications, and relevant coursework
UDUniversity of Delhi
Bachelor of Arts, Arts
Pursuing a Bachelor of Arts degree from the University of Delhi.
CECentral Board of Secondary Education
High School (Class 12), Secondary Education
Completed higher secondary education (12th) under the CBSE board.
CECentral Board of Secondary Education
Secondary School Certificate (Class 10), Secondary Education
Completed secondary education (10th) under the CBSE board.
JLJetking Infotrain Ltd.
Diploma in Cloud Computing, Cloud Computing
2023 - 2024
Completed a diploma program in Cloud Computing at Jetking, Vikas Puri from 2023 to 2024.
CBSE
12th Grade, Secondary Education
Completed higher secondary (12th) education under the Central Board of Secondary Education.
CBSE
10th Grade, Secondary Education
Completed secondary (10th) education under the Central Board of Secondary Education.
JLJetking Infotrain Ltd.
Diploma, Cloud Computing
2023 - 2024
Diploma in Cloud Computing from Jetking, Vikas Puri completed in 2024 focusing on cloud technologies and practical skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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