Looking for a job

Krishna Kumar

@krishnakumar25

Technical Support Engineer at LiveRamp, Cognizant, guiding SaaS onboarding and resolving identity and data onboarding issues.

India

Message

At LiveRamp, Cognizant, I help clients turn business needs into technical setup plans, including OAuth and SSO, and guide them through onboarding and adoption. I also explain identity and privacy mechanisms such as RampID, consent management, and clean room architecture.

I coordinate implementation work using Agile, Jira, and Confluence, and partner with technical services, product, and engineering teams to investigate bugs and track fixes. Earlier, I supported enterprise onboarding and payroll operations at ADP, and helped businesses optimize Google Ads at Regalix.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Cognizant

Jul 2023 - Present (3 years 3 months)

Provided technical support and customer success for LiveRamp, handling data onboarding, SQL debugging, and identity resolution APIs. Managed client relationships, conducted QBRs, and drove platform adoption.

SaaS Technical Support Customer Success SQL OAuth SSO Agile Jira Confluence Identity Resolution Data On Boarding Troubleshooting

Payroll Process & Onboarding Specialist

ADP

Sep 2021 - Nov 2022 (1 year 2 months)

Managed client onboarding and payroll processing for enterprise accounts, ensuring SLA compliance and 99%+ accuracy. Maintained high client retention through proactive account management.

Payroll Processing Onboarding SLA Management Vendor Management Account Management Customer Retention

Senior Sales Consultant

Regalix

Feb 2018 - Jan 2020 (1 year 11 months)

Contacted Google registered businesses to optimize Google AdWords accounts and generate sales. Managed outbound sales, pitched solutions, and coordinated with marketing and support teams.

Outbound Sales Google Ads Digital Marketing Lead Generation Account Management Sales

Senior Customer Care Executive

Dell International Services

Sep 2014 - Jul 2015 (10 months)

Handled inbound calls to resolve order delivery, return, and replacement issues. Provided troubleshooting guidance and coordinated with technical and sales teams to ensure customer satisfaction.

Customer Service Troubleshooting Order Management Communication Skills Problem Solving

Senior Technical Support and Sales Executive

Wipro

Nov 2012 - Aug 2014 (1 year 9 months)

Provided technical support for HP laptops and desktops, resolving software and hardware issues. Upsold warranties and HP products while maintaining customer satisfaction and sales goals.

Technical Support Troubleshooting Sales Upselling Customer Service Communication Skills