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Vinod Kumar

@vinodkumar4

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Customer Success Associate with 8 years of experience in client relations.

India

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What I'm looking for

I am seeking a role that allows me to leverage my customer success expertise while fostering strong client relationships and driving product adoption.

As a Customer Success Associate with over 8 years of experience, I have honed my skills in technical troubleshooting and client relations. My journey has been marked by a commitment to understanding client needs and providing tailored solutions that enhance their experience. I pride myself on being a goal-oriented achiever, having successfully managed over 50 migrations and 100 new implementations.

Throughout my career, I have demonstrated my ability to adapt to dynamic environments and work collaboratively with teams. My experience at Replicon Software India involved providing comprehensive support through various channels, creating knowledge base articles, and assisting clients with their onboarding process. I have a strong technical background, with expertise in Active Directory Services, Windows OS troubleshooting, and integration with third-party applications.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Replicon Software India (P) Ltd

Apr 2015 - Dec 2023 (8 years 8 months)

Managed customer success initiatives by providing remote support and training, handling escalations, and ensuring successful onboarding of new clients. Developed knowledge base articles and assisted clients with technical queries, contributing to customer retention and satisfaction.

Customer Service Technical Troubleshooting Customer Onboarding Account Management Escalation Management Upselling

Senior Consultant

Sutherland Global Services Pvt Ltd

Aug 2011 - Jan 2015 (3 years 5 months)

Provided technical support through various channels, troubleshooting operating system issues, and configuring hardware. Handled escalations and collaborated with sales teams to enhance customer satisfaction and drive sales.

Technical Support System Configuration Sales Support Communication Skills Problem Solving

GTS L2 & Escalation

Microland Ltd

Mar 2010 - Jul 2011 (1 year 4 months)

Focused on troubleshooting network and connectivity issues, configuring routers and modems, and assisting customers with various technical setups. Provided solutions for internet-related problems and gaming console configurations.

Internet Issues Customer Support Problem Solving Communication Skills Configuration Management