Diksha Sharma

Served as the primary technical point of contact for enterprise customers, resolving issues related to APIs, authentication, software configuration, and application troubleshooting. Collaborated with Product and Engineering teams to improve resolution turnaround times and monitored customer health metrics.

Managed high-volume customer interactions while ensuring timely resolution of customer requests and documentation processing. Coordinated with multiple internal teams to streamline operational workflows and improve customer service delivery.

Delivered customer service and operational support to 40+ customers daily while consistently meeting quality and productivity metrics. Generated reports, collected customer feedback, and supported continuous process improvements.

Resolved customer queries and escalated complex technical issues to appropriate teams for faster resolution. Handled 50+ customer interactions daily while maintaining strong customer satisfaction standards.

Pursued a Bachelor of Technology in Electrical, Electronics & Communications Engineering from 2012 to 2016.

Completed Intermediate (10+2) with a focus on Physics from 2010 to 2012.

Completed high school education from 2006 to 2010.