Looking for a job

Steve Rozario

@steverozario

Message

I resolve enterprise HR SaaS integration issues and onboard clients across recruitment platforms.

India

Message

What I'm looking for

I'm looking for remote product or technical support work with global coverage, where I can troubleshoot enterprise SaaS integrations, support client onboarding, document solutions, and collaborate closely with Product and Engineering.

I've supported enterprise recruitment and HR technology platforms at Symphony Talent, including iCIMS, Taleo, and Workday, resolving configuration, data, and platform issues for global clients.

I troubleshoot REST API, SSO, SFTP, ATS connectivity, and automated job-feed issues, reproducing complex defects and handing engineering clear investigation details. During the 2024 SmashFly migration, I onboarded 50+ enterprise clients through configuration, integrations, and training.

Earlier, I supported Findly and First Advantage clients across job distribution, recruitment marketing, and SaaS operations. I also build React websites and provide independent IT support, from custom PC builds to Windows, macOS, and network troubleshooting.

Experience

Work history, roles, and key accomplishments

Current

Freelance Web Project – marchingbull.com

Current

Independent

Jun 2025 - Present (1 year 3 months)

Built and deployed a responsive website using React, TypeScript, Vite, and Tailwind CSS, with SEO optimization and CI/CD deployment via GitHub.

React TypeScript Vite Tailwind SEO CI CD GitHub

Current

Freelance IT & Technical Support

Current

Independent

Jan 2006 - Present (20 years 8 months)

Provided ongoing hands-on IT support for individual and small-business clients, including PC building, troubleshooting Windows and macOS issues, and resolving network problems.

PC Assembly Windows MacOS Troubleshooting Networking Hardware Upgrades

Senior Associate – Client Onboarding, Integration & Support

Symphony Talent

Jul 2018 - Nov 2024 (6 years 4 months)

Provided day-to-day product support to enterprise clients, resolving platform behavior, configuration, and data issues across multiple recruitment SaaS environments. Onboarded 50+ enterprise clients during the SmashFly migration, covering configuration, integration setup, and client training.

ICIMS Taleo Workday REST APIs SSO SFTP Jira Salesforce Confluence SQL Client Onboarding Integration Support SLA Management Documentation

Senior Consultant – Support & Enablement (Findly)

Harman Connected Services / Symphony Teleca

Apr 2015 - Jun 2018 (3 years 2 months)

Provided support and enablement for the Findly recruitment marketing platform, handling inbound support cases, resolving configuration issues, and supporting REST API integrations. Contributed to UAT and release validation, and created troubleshooting documentation.

Findly REST APIs Data feeds Ticketing Systems UAT Release Validation Documentation Support Templates

Client Services Specialist – SaaS Support & Operations

First Advantage

Nov 2010 - Mar 2015 (4 years 4 months)

Managed job posting and distribution for enterprise clients across multiple job boards and ATS systems, maintaining SLA and data accuracy standards. Led a small support team and introduced structured reporting that improved data accuracy and visibility.

Salesforce ATS Job Distribution SLA Management Team Leadership Reporting