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Krishna Das

@krishnadas1

Empathy-driven Customer Service Specialist, recognized for top CSAT scores, clear communication, and fast issue resolution.

India

Message

What I'm looking for

Seeking a fully remote Customer Support role where I can apply my experience in process optimization and case management to deliver high-impact team results. I am looking for a growth-oriented company that values continuous skill development, async collaboration, and clear progression.

At Sandhu Immigration Services, I manage end-to-end UK higher education cases, translating immigration, visa, and university requirements into clear guidance. I audit documentation, run mock interviews, and coordinate with clients, institutions, and administrative bodies to keep applications progressing accurately.

Previously at Teleperformance, I resolved high-volume technical support issues and used consultative sales to achieve 160% of monthly targets. I've earned Employee of the Month recognition, maintained top-tier CSAT, and helped scale a UK study program from one case to 15 managed applications.

Experience

Work history, roles, and key accomplishments

Counsellor & Case Management

Sandhu Immigration Services

Aug 2024 - Apr 2026 (1 year 8 months)

Directed end-to-end case lifecycles for the UK higher education portfolio, serving as the single point of contact for client advisory and regulatory adherence. Synthesized complex immigration and university compliance requirements into actionable guidance for applicants.

Case Management Client Advisory Documentation Compliance Cross functional Coordination Interview Preparation

Technical Support/Sales Executive

Teleperformance

Nov 2021 - May 2023 (1 year 6 months)

Managed high-volume customer inquiries, performing technical troubleshooting and service resolution across complex network and device architecture. Conducted root-cause analysis and translated technical jargon into accessible instructions for end-users.

Technical Troubleshooting Root Cause Analysis Customer Support Consultative Sales Needs Assessment Communication Skills