For AUSMIX, I provide ongoing part-time virtual assistance and website support, updating pages in WordPress and Elementor. I keep public-facing content and the site’s backend organized, accurate, and easier to manage.
At Amazon, I handled seller support tickets involving financial and account concerns, investigating transactions and disbursements while following established processes. Previously at Concentrix, I supported Amazon sellers with complex account, product listing, catalog, payment, and marketplace concerns.
At Movate, I reviewed and updated patient medical and billing records and followed up on insurance and documentation requirements. After being promoted to Quality Analyst, I monitored the work of approximately 25 healthcare support agents, reviewed records and chats, and provided coaching and feedback.
I’ve also worked in Tier II support and SME functions, reviewing cases, clarifying processes, and identifying recurring quality gaps. I’m comfortable with remote, detail-sensitive work and use tools including Google Workspace, Microsoft Office, WordPress, and Elementor.
