Looking for a job

Laila Libatique

@lailalibatique

E-commerce Virtual Assistant at IRONMED INC. who managed Amazon Seller Central cases, FBA shipments, and Shopify product listings.

Philippines

Message

At IRONMED INC., I managed Amazon Seller Central operations, including FBA shipments, inventory discrepancies, listing issues, and escalations. I also maintained Shopify product information and supported customer questions, warranty requests, and order concerns.

At Amazon Philippines, I provided Level 3 support to sellers, handling complex account and operational issues, catalog updates, and escalations. My customer support experience also includes helping Google customers with account recovery and product concerns at Concentrix Philippines.

Experience

Work history, roles, and key accomplishments

E-Commerce & Customer Support VA

Ironmed Inc.

Jan 2025 - Jul 2026 (1 year 6 months)

Managed Amazon Seller Central operations including FBA shipments, inventory, listings, and case escalations. Supported Shopify operations and handled customer emails, warranty requests, and review monitoring.

Amazon Seller Central FBA Shopify Product Listing Customer Support Case Management Inventory Management Google Sheets Excel

E-Commerce & Social Media VA

Pomy Sports

Jul 2025 - Nov 2025 (4 months)

Managed Shopify seller account including product listings, pricing, and inventory. Handled social media content and advertising across Facebook, Instagram, and TikTok, and provided customer support.

Shopify Social Media Management Facebook Ads Manager TikTok Instagram ClickUp Airtable Customer Support

Amazon Seller Support Level 3

Amazon

Jun 2022 - Nov 2024 (2 years 5 months)

Provided Level 3 support to Amazon sellers, handling account issues, inventory updates, and catalog management. Managed refund requests and escalations, coordinating with internal teams for resolution.

Amazon Seller Central Catalog Management Inventory Management Case Management Escalation Handling Customer Support

Community Operations Specialist

Uber

Dec 2018 - Jun 2022 (3 years 6 months)

Processed and reviewed driver and delivery partner documents during onboarding and verification. Conducted outbound verification calls and maintained accurate records while handling high-volume cases.

Document Verification Data Entry Client Communication Compliance Case Management

Customer Support Specialist

Concentrix

Sep 2018 - Dec 2018 (3 months)

Assisted customers with Google account and product-related concerns, including login issues and account recovery. Provided step-by-step support through phone, chat, and email, troubleshooting and documenting interactions.

Customer Support Troubleshooting Communication Skills Documentation Google Products