Open to opportunities

K'ren User

@krenuser

Message

Results-driven VIP Account Manager focused on client retention, revenue growth, and exceptional service.

Antigua and Barbuda

Message

What I'm looking for

I seek a client-focused role where I can drive VIP engagement, increase revenue through targeted promotions, and lead high-touch retention initiatives in a collaborative environment.

I am a results-driven VIP Account Manager with extensive experience at International Gaming Enterprise Limited, specializing in account growth, client retention, and elevated customer satisfaction.

I consistently delivered comprehensive revenue reports for the VIP program and coordinated targeted VIP events and promotions to strengthen brand loyalty and maximize revenue.

My background includes long-term customer service experience where I handled difficult customer situations, analyzed feedback to recommend improvements, and used CRM and order management tools to maintain accurate records.

I bring strong analytical thinking, financial acumen, product knowledge, and a commitment to continuous improvement to roles that require personalized engagement and strategic client management.

Experience

Work history, roles, and key accomplishments

VIP Account Manager

International Gaming Enterprise Limited

Feb 2014 - Nov 2025 (11 years 9 months)

Managed VIP client relationships and coordinated targeted events and promotions that increased VIP revenue; delivered regular revenue reports to senior management and resolved high-value client issues promptly.

Relationship Management CRM Event Coordination Revenue Financial Analysis Customer Satisfaction Problem Solving

Customer Service Representative

International Gaming Enterprise Limited

Oct 2004 - Jan 2014 (9 years 3 months)

Handled customer inquiries across phone, email, and chat, maintained account records, analyzed feedback to identify trends, and collaborated with teams to resolve escalations while meeting performance goals.