Open to opportunities

Shaksta 101

@shaksta101

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Organized professional skilled in customer service and operations management.

Antigua and Barbuda

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What I'm looking for

I am looking for a role that fosters growth and values strong communication.

I am an organized and dependable professional with proven experience in customer service, operations management, and public relations. My strong communication skills and leadership experience have enabled me to build and maintain strong client relationships while effectively resolving conflicts. I am committed to ongoing personal and professional growth, continuously seeking opportunities to enhance my skills and contribute positively to my workplace.

Currently, I am pursuing a Bachelor of Laws at the University of the West Indies, where I have taken courses in Contract Law, Criminal Law, and Economics. My involvement as the ABSA Constitutional Chairperson and President has honed my leadership abilities. In my recent roles, I have managed inventory and customer issues at CUNA Caribbean Insurance, written press releases at APUA, and supervised logistics at Antigua Cruise Port, showcasing my versatility and adaptability in various work environments.

Experience

Work history, roles, and key accomplishments

Security Forces Member

Kimane’s Security Firm

Aug 2024 - Present (9 months)

Conducted access control, responded to incidents, and coordinated with law enforcement. Maintained a secure environment and ensured compliance with safety protocols.

Access Control Incident Response Security Operations Communication

Operations Assistant / Acting Manager

CUNA Caribbean Insurance

Feb 2024 - Present (1 year 3 months)

Managed inventory, resolved customer issues, and supported project planning. Maintained databases for client outreach and marketing initiatives.

Inventory Management Customer Service Project Planning Database Management Marketing

Public Relations Associate / Retail Sales Rep

APUA (INET)

May 2023 - Present (2 years)

Wrote press releases, built media relationships, and handled customer transactions. Promoted services and improved customer satisfaction through upselling techniques.

Media Relations Customer Service Upselling Public Relations

Production Line Worker

Antigua Distillery Limited

May 2023 - Present (2 years)

Packaged and labeled products using automated equipment and collaborated with other production workers to achieve smooth running of the production line. Recorded data and maintained accurate records to avail information for reference.

Production Packaging Team Collaboration Quality Control

Porter Supervisor / Corporate Communicator

Antigua Cruise Port

Dec 2022 - Present (2 years 5 months)

Supervised logistics, managed guest communication, and supported marketing reporting. Ensured efficient port operations and positive guest experiences.

Logistics Marketing Support

Education

Degrees, certifications, and relevant coursework

Alison

Diploma, Legal Studies

Currently undertaking an online Diploma in Legal Studies, expected to be completed in 2025. Coursework focuses on fundamental legal concepts including The Adversary Trial System, The Legal Procedure, and various Types of Law.

University of the West Indies, Cave Hill

Bachelor of Laws, Law

Activities and societies: ABSA Constitutional Chairperson (2024–2025), President (2025–2026), SPSH Sports Representative (2025-2026)

Pursuing a Bachelor of Laws (L.L.B) with an additional year of Economics, expected to graduate in 2027. Coursework includes Contract Law, Criminal Law, Legal Systems, and Economics, providing a comprehensive understanding of legal principles and economic foundations.

Antigua Grammar School

High School Diploma, General Studies

Activities and societies: Deputy Head Boy, Debate Captain

Earned a High School Diploma in 2021, demonstrating academic achievement and leadership capabilities. Served as Deputy Head Boy and Debate Captain, fostering strong communication and organizational skills.

Antigua State College

Associate of Arts, Social Sciences

Grade: 3.5 GPA

Activities and societies: Member, Debate Club

Completed an Associate of Arts in Social Sciences in 2023, achieving a GPA of 3.5. Developed strong analytical and critical thinking skills through coursework and active participation in the Debate Club.