PRINCE DAVID

I’m a remote customer service and technical support specialist with 8+ years managing high-volume support across banking, e-commerce, and technology. I focus on fast resolution and measurable outcomes—consistently delivering 95% first-contact resolution through multi-channel support.

In my current role as a Remote Customer Success Specialist, I handle 100 daily customer inquiries via email, live chat, and VOIP while maintaining a 2-hour SLA. I also contributed to 25% revenue growth through proactive upselling and product education. By implementing an automated follow-up sequence for unresolved tickets, I increased CSAT scores 20% within 6 months, while coordinating across teams to resolve shipping delays and reduce repeat complaints.

Previously at United Bank for Africa (UBA), I managed high-volume inbound banking support across phone, email, and live chat, meeting monthly KPIs and achieving 95% first-contact resolution. I raised regional customer satisfaction scores by 30% and documented resolutions with 100% accuracy to maintain full regulatory compliance. I educated customers on digital banking tools, reducing repeat branch visits by 15%, and escalated software bugs to IT using formal ticketing to minimize downtime on user-facing apps.

Earlier, as a Remote Technical Support Representative at NETPIN Technology Limited, I provided Tier 1 and Tier 2 support to global clients across email, live chat, and phone. I diagnosed and resolved 98% of technical tickets within 24 hours, and built a self-service technical knowledge base that cut repeat support requests by 25%. I bring a practical, customer-first approach that blends troubleshooting with education and continuous improvement.