Jahkerah Jeffers

I am a dedicated customer service professional with over three years of experience in various roles, including receptionist and office attendant. My journey began at the Inland Revenue Department, where I provided expert support to executive business unit heads, managed inventories, and coordinated deliveries. My personable attitude helped create a welcoming environment for guests, enhancing their overall experience.

At Axcel Finance, I honed my skills in client interaction by checking in and pre-screening clients, verifying documents, and managing company communications. My role involved overseeing social media platforms and generating invoices, which strengthened my organizational abilities. Additionally, my part-time position at Galley Bay Resort & Spa allowed me to further develop my customer service skills while maintaining a positive atmosphere in the gift shop.

Currently, I am expanding my expertise as a Customer Service Agent, where I assist customers with inquiries and complaints through various channels. I am passionate about improving customer satisfaction and am eager to bring my skills to a dynamic team.