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Anisha Thomas

@anishathomas

Dynamic Customer Support Team Lead with over 11 years of experience.

Antigua and Barbuda
Message

What I'm looking for

I am looking for a role that values customer satisfaction and team development, offering opportunities for growth and continuous improvement.

I am a dynamic professional with over 11 years of diverse experience in sales and operational management, currently seeking to leverage my extensive background in customer service and team leadership as a Customer Support Team Lead. My strong skills in coaching, management, and communication are complemented by a proven track record in enhancing customer satisfaction and team performance.

Throughout my career, I have managed client accounts, conducted training sessions, and provided technical support while maintaining high standards of quality assurance. I am adept at problem-solving and thrive under pressure, ensuring that both customer needs and team objectives are met. Committed to fostering a customer-centric mindset, I aim to drive continuous improvement and team development in a fast-paced environment.

Experience

Work history, roles, and key accomplishments

FG

Administrative Manager

Fresh & Eazy Neighbourhood Grocery

Dec 2012 - Present (12 years 8 months)

Managed daily operations, focusing on POS management and vendor relations to streamline processes. Maintained precise financial records and executed monthly remittances and tax filings, enhancing financial accuracy.

Education

Degrees, certifications, and relevant coursework

University of the West Indies, Cavehill Campus logoUC

University of the West Indies, Cavehill Campus

90 of 120 Credits, Computer Science & Accounting

Studied Computer Science and Accounting at the University of the West Indies, Cavehill Campus in Barbados. Focused on foundational principles in both fields.

AS

All Saints Secondary School

High School Diploma, General Studies

Completed secondary education at All Saints Secondary School, earning a High School Diploma. Developed foundational academic skills across various subjects.

Tech stack

Software and tools used professionally

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Anisha Thomas - Account Development Representative - IGT Antigua | Himalayas