Anisha Thomas
@anishathomas
Dynamic Customer Support Team Lead with over 11 years of experience.
What I'm looking for
I am a dynamic professional with over 11 years of diverse experience in sales and operational management, currently seeking to leverage my extensive background in customer service and team leadership as a Customer Support Team Lead. My strong skills in coaching, management, and communication are complemented by a proven track record in enhancing customer satisfaction and team performance.
Throughout my career, I have managed client accounts, conducted training sessions, and provided technical support while maintaining high standards of quality assurance. I am adept at problem-solving and thrive under pressure, ensuring that both customer needs and team objectives are met. Committed to fostering a customer-centric mindset, I aim to drive continuous improvement and team development in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Account Development Representative
IGT Antigua
May 2023 - Present (2 years 3 months)
Led major client accounts like Digicel and BK Fuel Depot, driving market expansion and profitability improvements. Managed a diverse sales territory, consistently achieving KPIs for sales and retail expansion while optimizing ticket activations.
Direct Sales Agent
Digicel Antigua
Sep 2022 - Present (2 years 11 months)
Engaged with assigned territories to effectively promote and sell mobile and broadband services, ensuring customer needs were met. Achieved sales targets through personalized selling techniques and impactful product demonstrations.
Administrative Consultant
Various Clients
Jan 2021 - Present (4 years 7 months)
Digitized and optimized accounting systems, improving payroll and inventory management for small businesses using QuickBooks and Excel. Facilitated staff training on digital workflows, enhancing team adaptability and operational efficiency.
Administrative Manager
Fresh & Eazy Neighbourhood Grocery
Dec 2012 - Present (12 years 8 months)
Managed daily operations, focusing on POS management and vendor relations to streamline processes. Maintained precise financial records and executed monthly remittances and tax filings, enhancing financial accuracy.
Education
Degrees, certifications, and relevant coursework
University of the West Indies, Cavehill Campus
90 of 120 Credits, Computer Science & Accounting
Studied Computer Science and Accounting at the University of the West Indies, Cavehill Campus in Barbados. Focused on foundational principles in both fields.
All Saints Secondary School
High School Diploma, General Studies
Completed secondary education at All Saints Secondary School, earning a High School Diploma. Developed foundational academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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