Carissa Esprit
@carissaesprit
Customer support specialist with 8+ years improving satisfaction across phone, email, and chat.
Antigua and BarbudaWhat I'm looking for
I am a customer support specialist with more than eight years delivering high-quality service across phone, email, and chat channels. I use CRM platforms to optimize workflows, enhance satisfaction, and consistently exceed KPIs.
I managed high-volume call flows—handling over 90 calls daily—using Salesforce and Zendesk to resolve complex issues and compile detailed interaction reports.
My background spans frontline hospitality, dispatch, sales, security, and administrative roles, which enables quick adaptation and strong coordination across teams. I hold training in finance, QuickBooks, and Microsoft programs and I am committed to implementing process improvements that boost customer engagement.
Experience
Work history, roles, and key accomplishments
Tour Guide Dispatcher
Rendezvous Company Ltd.
Jan 2024 - Present (1 year 7 months)
Planned and implemented scheduled activities and curated itineraries for diverse tourist groups, ensuring timely operations and informative experiences. Informed visitors on local practices and led engaging city tours to enhance guest satisfaction.
Waitress
Pineapple Beach Club
Jan 2022 - Present (3 years 7 months)
Provided exceptional front-of-house service, coordinated food and beverage orders with kitchen staff, and processed payments accurately using POS systems. Addressed special requests and monitored dining areas to maintain high guest satisfaction.
Sales Representative
Ella Homestyle & Mobile Bakery
Jan 2019 - Jan 2020 (1 year)
Developed customer relationships and conducted product demonstrations at community events to drive brand awareness and repeat business. Managed inventory to ensure product availability and maintained high service standards.
Security Guard
Alata Enterprise
Jan 2018 - Jan 2019 (1 year)
Monitored premises via foot, vehicle, and bicycle patrols to enhance security presence and enforce regulations. Assisted in training new security personnel and addressed public inquiries regarding facility rules.
Administrative Assistant
Health & Wealth
Jan 2018 - Dec 2018 (11 months)
Managed executive scheduling, coordinated interdepartmental communication, and prepared reports to streamline administrative processes. Arranged travel and supported event planning for staff training and conferences.
Customer Support Specialist
Global Solutions
Jan 2013 - Dec 2016 (3 years 11 months)
Delivered primary customer support handling over 90 calls daily, resolving inquiries, refunds, and order tracking while maintaining composure under pressure. Documented interactions and compiled reports using CRM tools to improve service quality.
Education
Degrees, certifications, and relevant coursework
Allison Institute
Finance, Business Management, Accounting
2020 -
Undertook finance, business management, and accounting studies at Allison Institute beginning in 2020.
Computer Reset & Training Academy
IT, QuickBooks, Microsoft programs, Computer Science
2015 -
Undertook training in IT, QuickBooks, Microsoft programs, and computer science at Computer Reset & Training Academy starting in 2015.
Otto's Comprehensive School
High School Diploma, High School
2015 -
Attended Otto's Comprehensive School and obtained a High School Diploma in 2015.
Tech stack
Software and tools used professionally
Availability
Location
Antigua and BarbudaAuthorized to work in
Job categories
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