Open to opportunities

Laurette Burton

@lauretteburton

Message

Operations Manager with 12+ years streamlining hospitality, administration, and customer service.

Antigua and Barbuda

Message

What I'm looking for

I’m looking to drive operational efficiency in a hospitality-focused environment—leading teams, improving workflows, and strengthening customer service while handling administration and financial reconciliation with accuracy and compliance.

I’m a results-driven Operations and Administrative Professional with over 12 years of experience in Operations Management, Finance, Customer Service, Office Administration, and Staff Coordination. I streamline operations, reconcile financial records, and build strong customer relationships through clear reporting and steady problem-solving.

In my roles, I supervise employees, allocate daily workloads, monitor inventory, and prepare operational and financial reports while ensuring compliance with company procedures and regulatory requirements. I also manage payroll, banking, financial reconciliation, scheduling and coordination, and confidential documentation—supported by my BA in Hospitality Management and my CSME Skilled Certificate.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

WynHam Food Sales

Jan 2026 - Present (6 months)

Supervise employees, allocate daily workloads, and monitor inventory while supporting efficient day-to-day operations. Prepare operational and financial reports and ensure compliance with company procedures.

Operations Management Employee Supervision Inventory Management Operational Reporting Financial Reporting Compliance Staff Coordination

Operations Manager

Codrington Express Ferry Service

Feb 2019 - Dec 2025 (6 years 10 months)

Managed daily ferry operations to ensure safe and efficient passenger transportation. Coordinated vessel scheduling, supervised administrative staff, handled payroll and financial reconciliation, and liaised with government agencies to support regulatory compliance.

Operations Management Ferry Operations Passenger Transportation Office Administration Payroll Administration Financial Reconciliations Operational Reporting Customer Service Regulatory Compliance Scheduling Conflict Resolution Data Entry Verbal And Written Communication Problem Solving

Chief Clerk

Law Office

Jun 2015 - Jan 2019 (3 years 7 months)

Prepared legal correspondence and court documents while managing daily office operations and staff. Maintained confidential client files and processed invoices to keep accurate financial records.

Legal Correspondence Staff Management Invoice Processing Financial Records Management Office Operations

Payments Representative

International Online Gaming Company

Oct 2010 - Aug 2013 (2 years 10 months)

Reconciled daily financial transactions and customer accounts and processed customer withdrawals and payouts. Investigated payment discrepancies, resolved account issues, and handled sensitive financial information with confidentiality.

Confidentiality