Koushik Karan

I am a dedicated IT Support Specialist with hands-on experience in troubleshooting, system administration, and customer-focused technical support. I combine practical knowledge of Windows and Linux environments with strong communication and problem-solving skills to resolve issues efficiently.

My background includes deploying and managing generative AI tools such as ChatGPT and Copilot to enhance user support experiences and streamline workflows. I hold multiple certifications including Microsoft 365 Fundamentals, Azure Fundamentals, and Google IT Support.

I gained practical cybersecurity exposure as an SOC Analyst Intern, using DVWA, Burp Suite, and Wireshark to investigate vulnerabilities and analyze network traffic. I also completed advanced hands-on training on TryHackMe and Cybrary with top-tier performance in labs covering network and web application security.

I have implemented log aggregation and monitoring solutions using ELK Stack, Splunk, and Wazuh, and built network monitoring with Nagios Core and Zabbix. I am committed to continuous learning and applying best practices to maintain secure, stable, and efficient systems.