Open to opportunities

Amit Raj

@amitraj3

Message

I am an IT support specialist skilled in troubleshooting, networking, and security.

India

Message

What I'm looking for

I seek hands-on IT support or network administration roles where I can apply troubleshooting, security, and cloud skills, continue CCNA training, and improve infrastructure reliability.

I am a dedicated IT support professional with hands-on experience delivering remote and on-site technical solutions across multiple branches. I focus on reducing downtime and improving infrastructure reliability through practical system upgrades and security measures.

I manage hardware, software, and network issues while performing backups, recovery, and documentation to protect data and streamline operations. I have trained over 50 employees in basic troubleshooting, which reduced support requests by 30%.

I hold CompTIA Security+ and Microsoft Azure Fundamentals certifications, and I am preparing for CCNA to deepen my networking expertise. I also completed Google cybersecurity and IT support specializations to strengthen my security and support capabilities.

In projects, I applied Python, OpenCV, and TensorFlow to build a machine learning model that detects distracted driving, improving classification accuracy through algorithm optimization. I bring a practical, collaborative approach and a commitment to continuous learning.

Experience

Work history, roles, and key accomplishments

Cloud Computing Research Intern

The Dexterity Global Group

May 2020 - Jul 2020 (2 months)

Analyzed educational systems, identified solutions, and compiled procedural reports presented to management to align systems with organizational goals. Managed multiple tasks remotely to ensure timely delivery of quality documentation and recommendations.

Cloud Computing Linux Windows Technical Documentation Research Communication Time Management

Education

Degrees, certifications, and relevant coursework

Sinhgad Institute of Technology, Lonavala

Bachelor of Engineering, Computer Engineering

2015 - 2020

Completed a Bachelor of Engineering in Computer Engineering at Sinhgad Institute of Technology, Lonavala (Jul 2015–May 2020); final year project developed a machine-learning model to detect distracted driving and reduced classification errors through algorithm optimization.