Open to opportunities

Kory Eaton

@koryeaton

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Detail-oriented marketing professional with a strong technical background.

United States

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What I'm looking for

I am looking for a collaborative environment that values innovation and offers opportunities for professional growth.

I am a dedicated marketing professional with a Bachelor of Business in Marketing from Western Illinois University, where I graduated with honors and maintained a GPA of 3.45. My career has been marked by a commitment to excellence and a passion for leveraging technology to enhance business outcomes. I have successfully managed social media strategies, implemented client solutions, and provided technical support, all while ensuring high standards of quality and communication.

In my recent role as an Account Manager II at Paylocity, I effectively resolved client payroll and HR system issues, serving as the primary point of contact for over 50 clients. My ability to leverage technical knowledge and maintain up-to-date information on tax, benefits, and payroll has been crucial in directing clients efficiently. Additionally, my experience at Bectran, Inc. allowed me to lead the implementation of the Bectran platform, ensuring positive outcomes through process optimization and effective communication with clients.

Throughout my career, I have been recognized for my contributions, including receiving the Employee of the Month award at Bectran and being awarded the WIU Presidential Scholarship. I am eager to bring my skills in marketing, client management, and technical support to a dynamic team where I can continue to grow and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Machine Operator

Current

Precision Enterprise - Amco

Dec 2024 - Present (7 months)

Operated and maintained precision machinery to meet production deadlines. Conducted routine quality checks and troubleshooted minor mechanical issues, ensuring safety and cleanliness standards were consistently met on the floor.

Quality Control Troubleshooting

Account Manager II

Paylocity

Jul 2022 - Jan 2023 (6 months)

Resolved client payroll and HR system issues, leveraging a technical knowledge database for effective troubleshooting. Served as the primary point of contact for over 50 mid and major clients, escalating tickets to other departments when necessary.

Payroll Systems HR systems Client Relations Technical Support Troubleshooting Tax Regulations Benefits Administration Communication Skills

Marketing Specialist

Bectran, Inc.

Sep 2021 - Jun 2022 (9 months)

Managed Bectran's social media accounts, creating, scheduling, and tracking content on Hubspot, which resulted in a 43% increase in LinkedIn followers. Assisted in brand and website reviews, led a Customer Advisory Board project, and wrote changelogs on Zendesk for product and API releases.

Social Media Management Content Creation HubSpot Customer Advisory Boards Zendesk API Documentation Marketing Strategy

Product & Implementation Specialist

Bectran, Inc.

Sep 2021 - Jun 2022 (9 months)

Led and assisted in the implementation of the Bectran platform for Mid-Market/Enterprise clients, ensuring positive business outcomes through process optimization. Performed general help desk support via Zendesk and assisted in QA testing processes using JIRA.

SaaS Implementation Process Optimization Help Desk Support Zendesk QA Testing Jira Product Demos

Technical Assistant - User Support Services

WIU, University Technology

Sep 2018 - May 2021 (2 years 8 months)

Maintained technology on campus and fixed errors as they arose, connecting Macomb campus classrooms to the Quad Cities campus through virtual teaching technology. Trained new technical assistants and collaborated with supervisors on special projects and new technology installations.

Technical Support IT Maintenance Troubleshooting Training Development Collaboration User Support

Social Media/Artist Manager and Sales

Ghostcraft, Inc.

Dec 2017 - Oct 2018 (10 months)

Directed content posted on artists' social media accounts and managed the official Ghostcraft Instagram page. Coordinated music submissions to discover new talent and contacted artists regarding production services, receiving production credits from major label artists.

Social Media Management Artist Management Music Production Sales Music Industry Networking

Education

Degrees, certifications, and relevant coursework

Western Illinois University

Bachelor of Business, Marketing

Grade: 3.45

Activities and societies: WIU Presidential Scholarship (100% Scholarship), Dean’s List: 4 consecutive semesters, Graduated with Honors

Graduated with a Bachelor of Business in Marketing from Western Illinois University. Achieved a GPA of 3.45 and was recognized on the Dean's List for four consecutive semesters. Graduated with honors and received the WIU Presidential Scholarship.