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@konstantinosduser
Detail-oriented Operations Project Associate with expertise in payments analysis.
I am an experienced Operations Project Associate currently working at Kaizen Gaming in Athens, where I manage the BPO database and oversee end-to-end BPO tasks. My role involves identifying operational gaps through continuous collaboration and maintaining Zendesk profiles for both internal teams and BPOs. I take pride in ensuring operational excellence and providing guidance to my colleagues.
Previously, I served as a Senior Payments and Fraud Analyst, where I performed daily reconciliations and investigated complex fraud cases. My experience in managing payment issues and collaborating with banks and payment processors has equipped me with the skills necessary to excel in high-pressure environments. I am committed to continuous improvement and have a strong background in training and leading teams to achieve operational goals.
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Work history, roles, and key accomplishments
Kaizen Gaming
Jan 2025 - Present (10 months)
Managed the BPO Database and owned end-to-end BPO tasks. Identified operational gaps through continuous collaboration and maintained internal and BPO Zendesk profiles.
Kaizen Gaming
Jan 2024 - Jan 2025 (1 year)
Performed daily reconciliation and conducted STR Reports. Investigated and resolved complex fraud cases, while providing training and guidance to colleagues for operational excellence.
Kaizen Gaming
Jan 2023 - Jan 2024 (1 year)
Performed daily reconciliation and managed payment issues by collaborating with banks, payment processors, and other financial institutions. Provided training and guidance to colleagues to ensure operational excellence.
Kaizen Gaming
Jan 2022 - Jan 2023 (1 year)
Processed withdrawal requests in compliance with company policies and regulatory standards. Prepared reports of payment activities, metrics, and performance.
Kaizen Gaming
Jan 2021 - Jan 2022 (1 year)
Processed withdrawal requests in compliance with company policies and regulatory standards. Managed internal and third-party communication, ensuring timely and accurate execution of high-volume transactions.
Degrees, certifications, and relevant coursework
Bachelor of Tourism Professions, Tourism Professions
Completed studies focusing on tourism professions. Gained knowledge in tourism trends and advances relevant to the 21st century.
Diploma in Tourism Professions, Tourism Professions
Undertook higher education in tourism professions. Acquired practical and theoretical knowledge relevant to the tourism industry.
Software and tools used professionally
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