Open to opportunities

KonstantinosD User

@konstantinosduser

Message

Detail-oriented Operations Project Associate with expertise in payments analysis.

Greece

Message

What I'm looking for

I am looking for a role that offers opportunities for growth and challenges in operations management.

I am an experienced Operations Project Associate currently working at Kaizen Gaming in Athens, where I manage the BPO database and oversee end-to-end BPO tasks. My role involves identifying operational gaps through continuous collaboration and maintaining Zendesk profiles for both internal teams and BPOs. I take pride in ensuring operational excellence and providing guidance to my colleagues.

Previously, I served as a Senior Payments and Fraud Analyst, where I performed daily reconciliations and investigated complex fraud cases. My experience in managing payment issues and collaborating with banks and payment processors has equipped me with the skills necessary to excel in high-pressure environments. I am committed to continuous improvement and have a strong background in training and leading teams to achieve operational goals.

Experience

Work history, roles, and key accomplishments

Current

Operations Project Associate

Current

Kaizen Gaming

Jan 2025 - Present (5 months)

Managed the BPO Database and owned end-to-end BPO tasks. Identified operational gaps through continuous collaboration and maintained internal and BPO Zendesk profiles.

BPO Database Management Zendesk Collaboration Process Improvement Project Management

Senior Payments & Fraud Analyst

Kaizen Gaming

Jan 2024 - Jan 2025 (1 year)

Performed daily reconciliation and conducted STR Reports. Investigated and resolved complex fraud cases, while providing training and guidance to colleagues for operational excellence.

STR Reporting Fraud Investigation Shift Leading ThreatMetrix

Senior Payments Analyst

Kaizen Gaming

Jan 2023 - Jan 2024 (1 year)

Performed daily reconciliation and managed payment issues by collaborating with banks, payment processors, and other financial institutions. Provided training and guidance to colleagues to ensure operational excellence.

Payment Processing Shift Leading

Payments Analyst

Kaizen Gaming

Jan 2022 - Jan 2023 (1 year)

Processed withdrawal requests in compliance with company policies and regulatory standards. Prepared reports of payment activities, metrics, and performance.

Regulatory Compliance Report Preparation Shift Leading Data Analysis Power BI

Junior Payments Analyst

Kaizen Gaming

Jan 2021 - Jan 2022 (1 year)

Processed withdrawal requests in compliance with company policies and regulatory standards. Managed internal and third-party communication, ensuring timely and accurate execution of high-volume transactions.

Regulatory Compliance Internal Communications Third Party Communication Data Entry