KonstantinosD User

Managed the BPO Database and owned end-to-end BPO tasks. Identified operational gaps through continuous collaboration and maintained internal and BPO Zendesk profiles.

Performed daily reconciliation and conducted STR Reports. Investigated and resolved complex fraud cases, while providing training and guidance to colleagues for operational excellence.

Performed daily reconciliation and managed payment issues by collaborating with banks, payment processors, and other financial institutions. Provided training and guidance to colleagues to ensure operational excellence.

Processed withdrawal requests in compliance with company policies and regulatory standards. Prepared reports of payment activities, metrics, and performance.

Processed withdrawal requests in compliance with company policies and regulatory standards. Managed internal and third-party communication, ensuring timely and accurate execution of high-volume transactions.

Completed studies focusing on tourism professions. Gained knowledge in tourism trends and advances relevant to the 21st century.

Undertook higher education in tourism professions. Acquired practical and theoretical knowledge relevant to the tourism industry.