Kolawole Oderinde

I am a versatile Technical Support Specialist with five years resolving IT issues and two years as a remote LLM Quality Analyst focused on mathematics. I combine hands-on helpdesk experience with remote model-evaluation work to improve system and model performance.

In technical support roles I delivered Tier 1 and Tier 2 assistance across Windows, macOS, and Linux, managed hardware and software deployments, and maintained high SLA resolution rates while reducing repeat incidents through root-cause analysis.

As an LLM Quality Analyst I evaluated mathematical responses for accuracy and reasoning, conducted data annotation and error categorization, and provided actionable feedback that improved model accuracy and reduced error margins.

I hold a B.Sc. in Chemical and Polymer Engineering and certifications in Windows, Azure, AWS, and macOS support. I prioritize clear communication, documentation, and collaboration with engineering teams to drive measurable improvements.