@rukayatayinde1
Customer Service Representative at Alpha-CX Intelligent Technology Co. LTD resolving 80% of issues on first contact.
NigeriaAt Alpha-CX Intelligent Technology Co. LTD, I handle more than 100 daily customer interactions by email and maintain 90%+ customer satisfaction. I resolve 80% of issues on first contact, helping reduce repeat inquiries.
Previously, I supported customers at Tek-Experts and provided IT support to Union Bank staff. I guided users through troubleshooting, managed support tickets, and documented solutions for future reference.
Work history, roles, and key accomplishments
Alpha-CX Intelligent Technology Co. LTD
May 2025 - Present (1 year 5 months)
Handled 100+ daily customer interactions via email, maintaining 90%+ CSAT and resolving 80% of issues on first contact. Assisted with order tracking, billing, product inquiries, and complaints while meeting SLA targets.
Tek-Experts
Sep 2023 - Mar 2025 (1 year 6 months)
Supported 50+ weekly customers via phone, email, and chat, resolving technical issues efficiently. Improved resolution time through step-by-step troubleshooting and contributed to knowledge base resources.
Union Bank
Apr 2021 - Aug 2023 (2 years 4 months)
Provided phone-based and online technical support to bank staff, ensuring quick resolution of issues. Guided users through troubleshooting, managed help-desk tickets, and documented interactions for reporting.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from the University of Ilorin, completed in 2020.
Higher National Diploma, Computer Science
Higher National Diploma in Computer Science from Yaba College of Technology, completed in 2013.
Software and tools used professionally
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