Open to opportunities

Kofi Amponsah

@kofiamponsah

Message

Dedicated customer service representative with a focus on client satisfaction.

Ghana

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in customer service and design.

My name is Kofi Amponsah, and I am a committed customer service representative with a passion for enhancing customer experiences. I have honed my skills at 7Bee Enterprise, where I provided exceptional service to clients through various channels, including phone, email, and chat. My ability to resolve issues promptly and professionally has contributed significantly to exceeding customer satisfaction goals.

Currently, I am expanding my skill set at Mediameld, where I design visually stunning graphic materials for clients across different industries. This role has allowed me to merge my customer service expertise with my creative talents, ensuring that I not only meet client needs but also deliver impactful visual solutions. I am dedicated to continuous learning and development, always seeking ways to improve my service delivery and design capabilities.

Experience

Work history, roles, and key accomplishments

Current

Graphic Designer

Current

Mediameld

Jan 2022 - Present (3 years 5 months)

Designed visually stunning and effective graphic materials for clients across various industries, utilizing expertise in visual design principles, branding, and typography. Collaborated with internal teams to resolve complex customer issues.

Graphic Design Visual Design Branding Typography Adobe Creative Suite Client Management Marketing

Customer Service Representative

7Bee Enterprise

Jan 2019 - Dec 2022 (3 years 11 months)

Provided exceptional customer service to clients via phone, email, and chat, resolving issues and addressing concerns in a timely and professional manner. Responded to customer inquiries and resolved issues in a timely and professional manner.

Customer Service Communication Problem Solving CRM Software Teamwork Data Entry Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Opoku Ware School

High School Graduate, General Studies

Activities and societies: Utilized strong communication skills to de-escalate customer complaints and concerns. Collaborated with internal teams to resolve complex customer issues. Maintained accurate records of customer interactions using CRM software. Identified and documented customer trends and patterns to improve customer service processes. Participated in ongoing training and development to enhance customer service skills and knowledge.