kobe hepburn
@kobehepburn
Help Desk Specialist with hands-on Windows and Linux support, documented through a Proxmox and Active Directory home lab.
United StatesWhat I'm looking for
At Surterra Wellness, I troubleshoot handheld mobile POS devices, verify connections, and escalate unresolved issues to management and IT. I also protect patient health information under HIPAA.
In my home lab, I built a two-node Proxmox VE cluster and deployed a Windows Server 2022 domain controller with Active Directory and DNS. I created file shares with group-based NTFS permissions and fixed a recurring DNS failure traced with nslookup.
At Walgreens, I answered photo-support calls and troubleshot and maintained photo printers. I'm pursuing an A.S. in Computer Information Technology at St. Petersburg College, with CompTIA A+, Network+, and Security+ built into my degree path.
Experience
Work history, roles, and key accomplishments
Retail Sales Associate
Surterra Wellness
Oct 2025 - Present (1 year)
Serve 30-40 patients per shift while meeting sales KPIs. Troubleshoot handheld mobile POS devices and escalate unresolved issues to management and IT.
Customer Service Representative
Walgreens
May 2021 - Mar 2025 (3 years 10 months)
Answered 10-20 customer calls per day for photo support and app navigation. Troubleshot, repaired, and maintained photo printers to reduce downtime.
Customer Service Representative
Bealls, Inc.
Jul 2020 - May 2021 (10 months)
Handled cash and register transactions, followed standard operating procedures, and supported inventory counts.
Education
Degrees, certifications, and relevant coursework
St. Petersburg College
Associate of Science, Computer Information Technology
Pursuing an Associate of Science in Computer Information Technology with relevant coursework in computer concepts and applications. Expected completion in December 2027.
CompTIA
CompTIA A+, Network+, and Security+, Information Technology
CompTIA A+, Network+, and Security+ certifications built into the CIT degree pathway, expected by December 2027.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Portfolio
github.com/kobehep/homelabSalary expectations
Social media
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