Benny Espinal
@bennyespinal
Help Desk Support at The Center for Discovery, resolving 15–20+ tickets daily for healthcare users.
United StatesWhat I'm looking for
At The Center for Discovery, I provide technical support to 500+ healthcare users, resolving 15–20+ tickets daily across Windows and cloud-based environments.
I administer Active Directory user accounts and support Microsoft 365 to maintain secure access and uninterrupted clinical operations. I also deploy desktops and laptops using imaging solutions, reducing provisioning time by 40%.
I maintain a Microsoft Access asset-tracking database covering 800+ devices and deliver remote support through ManageEngine, resolving about 85% of issues without escalation or onsite intervention. I’m also building my Linux proficiency through hands-on practice and lab environments.
Experience
Work history, roles, and key accomplishments
Help Desk Support
The Center for Discovery
Jan 2022 - Present (4 years 10 months)
Provide technical support to 500+ healthcare users, resolving 15-20+ tickets daily. Administer Active Directory and Microsoft 365, deploy and configure desktops, and maintain asset tracking database.
Delivered customer-facing support in a high-volume retail environment, developing communication and problem-solving skills. Coordinated merchandising projects and maintained store layout.
Managed visual merchandising and store presentation, demonstrating attention to detail. Collaborated with leadership on product displays and trained new employees on processes.
Education
Degrees, certifications, and relevant coursework
Bronx High School of Business
High School Diploma, Business
Completed high school education with a focus on business fundamentals.
CompTIA
CompTIA Security+ CE, Information Technology
Earned CompTIA Security+ CE certification, demonstrating foundational knowledge in security concepts and best practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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