Open to opportunities

Gerardo Schneegans

@gerardoschneegans

I lead technology operations, customer success, and cross-functional delivery for cloud, SaaS, and telecommunications portfolios.

Nicaragua

Message

What I'm looking for

I'm looking to lead technology operations, customer success, or project and program delivery, improving workflows and aligning technical and business stakeholders around complex customer outcomes.

I've led customer success and technology operations at UPSTACK and AWS, managing enterprise portfolios, technical escalations, stakeholder alignment, and cloud service adoption. At UPSTACK, I managed 25 mid-market and enterprise clients, led five Customer Success Managers, and drove a Salesforce workflow overhaul to improve visibility and operational efficiency.

With 10+ years across cloud services, data centers, SaaS, telecommunications, customer operations, and project delivery, I bring hands-on operational leadership grounded in Industrial Engineering and an MBA. I enjoy coordinating technical and business teams, improving workflows, managing KPIs, and delivering complex initiatives from planning through execution.

Experience

Work history, roles, and key accomplishments

Manager, Senior Customer Success

Upstack

Feb 2025 - Jun 2026 (1 year 4 months)

Managed a portfolio of 25 mid-market and enterprise clients, overseeing technology initiatives, service performance, escalations, and stakeholder alignment. Led 5 Customer Success Managers, setting priorities, distributing workloads, monitoring KPIs, and driving operational consistency.

Customer Success Salesforce Stakeholder Management Team Leadership KPI Monitoring Escalation Management Process Improvement

Business Acquisitions Manager

The Terrain Project

Jan 2024 - Feb 2025 (1 year 1 month)

Managed end-to-end campaign operations, including stakeholders, budgets, contracts, timelines, and deliverables. Oversaw workflows through Salesforce and HubSpot, maintaining accurate opportunities, contacts, activities, and documentation.

Salesforce HubSpot Project Management Stakeholder Management Budget Management Contract Negotiation Campaign Operations

Sales Development – Inside Sales

Concentrix

Dec 2022 - Dec 2023 (1 year)

Managed a major U.S. business account supporting the full Vonage VoIP, SaaS, and telecommunications portfolio. Coordinated customer requirements across technical and commercial teams to support solution delivery.

Account Management Client Communication Contract Management VoIP SaaS Telecommunications Team Enablement Training