At Referral Rock, I work as an Onboarding Supervisor and Customer Success Associate, helping businesses launch and optimize their referral programs. My responsibilities include lead generation, sales outreach, product demonstrations, customer onboarding, account management, and ongoing client support. I collaborate with prospective and existing customers to understand their needs, recommend solutions, and guide them through the implementation process. I also focus on improving onboarding workflows, developing processes, and ensuring a positive customer experience.
At Perfect Smile Braces, I gained extensive experience in remote operations, billing, and phone center management. I supported daily business operations, coordinated remote teams, handled administrative tasks, and helped maintain efficient workflows while delivering quality service to patients. These experiences strengthened my skills in team coordination, problem-solving, customer relationship management, and operational efficiency.
Throughout my career, I have developed a strong background in customer service, sales, SaaS, eCommerce, and remote team collaboration. I am comfortable working with international clients, learning new technologies, and using tools such as Shopify, Intercom, Help Scout, Freshdesk, Slack, ClickUp, and Google Workspace to streamline processes and improve results. I am a proactive, organized, and adaptable professional who enjoys solving problems, building strong client relationships, and contributing to business growth.
