Open to opportunities

Klodia Gjoka

@klodiagjoka

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Helpdesk consultant and customer support specialist focused on fast issue resolution.

Albania

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What I'm looking for

I’m looking for a role where I can deliver fast, professional technical support for customers, resolve booking issues, and train teams to work more efficiently—using strong communication, organization, and a problem-solving mindset.

I’m a Helpdesk Consultant who provides online support to resolve real-time travel agency issues, delivering technical assistance via calls and emails while handling challenges during the booking process. I’ve also trained and guided agency staff in using software, helping them avoid technical issues and increase operational efficiency through clear guidance and follow-through.

Before that, I built a strong service and coordination foundation through roles like Reception Coordinator at VET Hospital, where I supported client/admin workflows, managed phone calls, coordinated appointments with doctors, and assisted with patient registration processes. Earlier in my career, I worked seasonal sales as a Tour Operator, organizing and selling personalized tourist tours and complete travel packages (accommodation, transport, guided tours, activities), while advising clients on destinations and itineraries. I bring leadership, adaptability, and analytical problem-solving to every interaction.

Experience

Work history, roles, and key accomplishments

Tour Operator (Seasonal)

Choose Balkans

May 2025 - Aug 2025 (3 months)

Organized and sold personalized tourist tours based on client needs, creating complete travel packages including accommodation, transport, guided tours, and activities. Managed bookings and travel documentation (tickets, invoices, confirmations) and advised clients on destinations and itineraries.

Tour Sales Travel Packages Booking Management Travel Documentation Customer Service Scheduling

Helpdesk Consultant

VAS Group

Jan 2024 - May 2025 (1 year 4 months)

Provided online support to travel agencies to resolve booking issues, delivering technical assistance via calls and email. Trained and guided agency staff on software platforms to improve operational efficiency.

Customer Support Email Support Troubleshooting Staff Training Documentation Communication

Reception Coordinator

VET Hospital

Nov 2021 - Dec 2023 (2 years 1 month)

Provided comprehensive administrative support, greeting and guiding clients while managing phone calls and coordinating appointments with doctors. Assisted with patient registration processes and documentation.

Front Desk Support Administrative Support Patient Registration Scheduling Customer Service

Language Recording Assistant

Google Assistant

Jan 2022 - Jun 2022 (5 months)

Recorded and collected Albanian words, phrases, and expressions used in everyday contexts to support translation accuracy. Used specialized tools to record, analyze, and review spoken Albanian content.

Audio Recording

Education

Degrees, certifications, and relevant coursework

Faculty of Social Sciences

Social Administration and Policy

2017 - 2020

Activities and societies: Internships (undergraduate): Administrative Unit of Farkë; Gonxhe Bojaxhi Community Center; World Vision; Shkozë Community Center. Professional internship: Multidisciplinary Social Center, Municipality of Tirana. Volunteer/training: distance of public services project; webinars/trainings incl. Leadership for Success, Social Operator, Personal Performance Development.

Studied Social Administration and Policy at the Faculty of Social Sciences from 2017 to 2020. Completed bachelor-level internships and professional/volunteer placements in social administration settings during undergraduate studies.