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KLERVIE HAVEL

@klerviehavel

I am a bilingual customer service professional with 14+ years in hospitality and support.

Vietnam
Message

What I'm looking for

I'm seeking a remote bilingual (French/English) customer service role to apply 14+ years' hospitality and support experience, deliver high customer satisfaction, collaborate with multicultural teams, and grow into greater responsibilities.

I am a results-driven customer service professional with 14+ years of experience in hospitality and customer support.

I have provided live chat and email support for clients including Sephora, SNCF, Vueling Airlines and Porsche Smart Mobility, achieving strong satisfaction metrics such as a 97% satisfaction rate.

I work bilingually in French and English and bring proven skills in problem-solving, multitasking, CRM systems, time management, and adaptability in fast-paced, multicultural environments.

I am seeking a remote bilingual customer service role where I can continue to deliver high customer satisfaction and grow into increased responsibilities.

Experience

Work history, roles, and key accomplishments

WC

Customer Advisor

Webhelp / Concentrix

Jan 2021 - Jan 2023 (2 years)

Provided live chat and email support for Sephora and SNCF customers, delivering high-quality assistance and maintaining consistent satisfaction ratings. Engaged with English-speaking customers to resolve issues efficiently.

Sitel Group logoSG

Customer Service Representative

Sitel Group

Jan 2021 - Present (4 years 8 months)

Supported Vueling Airlines and Smart Mobility Porsche customers in English and French, achieving a 97% satisfaction rate. Applied strong problem-solving and communication skills to resolve customer issues promptly.

Education

Degrees, certifications, and relevant coursework

CC

Camille Corot

BTEC First Diploma in Accounting, Accounting

Completed a BTEC First Diploma in Accounting at Camille Corot in Saint-Lô, France.

CC

CFA Cm

BTEC Aesthetician and Skin Care Specialist, Aesthetics and Skin Care

Completed BTEC training as an Aesthetician and Skin Care Specialist at CFA Cm in Joué Les Tours, France.

Tech stack

Software and tools used professionally

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