KLERVIE HAVEL
@klerviehavel
I am a bilingual customer service professional with 14+ years in hospitality and support.
VietnamWhat I'm looking for
I am a results-driven customer service professional with 14+ years of experience in hospitality and customer support.
I have provided live chat and email support for clients including Sephora, SNCF, Vueling Airlines and Porsche Smart Mobility, achieving strong satisfaction metrics such as a 97% satisfaction rate.
I work bilingually in French and English and bring proven skills in problem-solving, multitasking, CRM systems, time management, and adaptability in fast-paced, multicultural environments.
I am seeking a remote bilingual customer service role where I can continue to deliver high customer satisfaction and grow into increased responsibilities.
Experience
Work history, roles, and key accomplishments
Housekeeper
5-Star Hotels
Jan 2024 - Jan 2025 (1 year)
Performed housekeeping duties in luxury hotels, maintaining high standards of cleanliness and guest satisfaction. Strengthened organizational and multitasking skills in fast-paced hospitality environments.
Customer Advisor
Webhelp / Concentrix
Jan 2021 - Jan 2023 (2 years)
Provided live chat and email support for Sephora and SNCF customers, delivering high-quality assistance and maintaining consistent satisfaction ratings. Engaged with English-speaking customers to resolve issues efficiently.
SGCustomer Service Representative
Sitel Group
Jan 2021 - Present (4 years 8 months)
Supported Vueling Airlines and Smart Mobility Porsche customers in English and French, achieving a 97% satisfaction rate. Applied strong problem-solving and communication skills to resolve customer issues promptly.
Education
Degrees, certifications, and relevant coursework
Camille Corot
BTEC First Diploma in Accounting, Accounting
Completed a BTEC First Diploma in Accounting at Camille Corot in Saint-Lô, France.
CFA Cm
BTEC Aesthetician and Skin Care Specialist, Aesthetics and Skin Care
Completed BTEC training as an Aesthetician and Skin Care Specialist at CFA Cm in Joué Les Tours, France.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Job categories
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