Looking for a job

Huyền Thương Văn Thị

@huynthngvnth

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Customer Support Specialist at FLC SAM SON RESORT & GOLF, supporting VIP guests and corporate clients.

Vietnam

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What I'm looking for

I'm seeking a remote customer support role where I can support customers across channels, resolve issues, and help maintain strong customer relationships.

At FLC SAM SON RESORT & GOLF, I assisted corporate, VIP, and individual clients with product details, booking changes, cancellations, and special requests. I recorded guest details and booking requests in internal systems to support follow-ups and smooth team handovers.

At JW MARRIOTT HOTEL HANOI, I provided personalized service to high-net-worth, corporate, and international guests, and worked with cross-functional teams to resolve complaints. I also coordinated real-time bookings and accommodation requests in a fast-paced environment.

Experience

Work history, roles, and key accomplishments

Sales Executive / Customer Support Specialist

FLC Sam Son Resort & Golf

Assisted corporate, VIP, and individual clients via Email, Phone, and Zalo/Messaging apps, offering clear product details and fast response times. Handled booking changes, cancellations, and special requests, and provided post-stay support to drive repeat bookings.

Client Communication Email Support Phone Support Zalo Issue Resolution Data Tracking Customer Retention CRM

F&B and Event Service Specialist

JW Marriott Hotel Hanoi

Delivered high-touch customer support and personalized care for high-net-worth, corporate, and international guests adhering to strict international 5-star standards. Acted as a key point of contact for guest feedback and complaints, collaborating with cross-functional teams to resolve issues promptly.

5 Star Service Complaint Handling Escalation Management Service Coordination Multilingual Communication English Vietnamese