BFBlayse Findlay
@blaysefindlay
Customer-focused hospitality professional skilled in multi-channel service and complaint resolution.
VietnamWhat I'm looking for
I am a friendly, professional customer-service specialist with extensive front-of-house experience in cafés, restaurants, and catering environments. I consistently resolve customer inquiries and complaints across face-to-face and digital channels with empathy, clear written communication, and efficiency.
I am adaptable, detail-oriented, and skilled at multitasking under pressure, having managed reservations and support via live chat, email, and phone while contributing to smooth daily operations and a positive brand experience.
Experience
Work history, roles, and key accomplishments
Front of House
The Stag and Thistle
Delivered front-of-house service in a busy restaurant, managing reservations and customer inquiries via live chat, email, and telephone while resolving issues professionally under pressure. Helped ensure smooth daily operations through effective communication and multitasking.
Catering Assistant
East Ayrshire Council
Provided daily face-to-face customer service in a catering environment, resolving customer concerns quickly and maintaining high service standards. Supported day-to-day operations and contributed to a friendly, efficient team atmosphere.
Education
Degrees, certifications, and relevant coursework
TAThe TEFL Academy
Level 5 Diploma, Teaching English as a Foreign Language
Completed a Level 5 Diploma in Teaching English as a Foreign Language (168 hours) focused on TEFL methodologies and classroom practice.
ACAyrshire College
Higher National Certificate, Patisserie and Confectionery
Completed an HNC in Patisserie and Confectionery covering practical pastry skills, confectionery techniques, and food production standards.
Marr College
High School Diploma, Secondary Education
Completed secondary school education at Marr College in Troon, Scotland.
Availability
Location
VietnamAuthorized to work in
Job categories
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