I've supported healthcare professionals at Össur, reducing repeat contacts by 30% through problem-solving and customer education while managing accounts and documentation in Salesforce CRM.
At Sharp Clinical Services, I maintained audit-ready regulatory documentation and partnered with teams to resolve issues and improve workflow efficiency. Earlier at Sanofi Pasteur, I performed quality inspections, maintained production records, and supported process improvements in a regulated manufacturing environment.
I'm currently coordinating HVAC scheduling, customer communication, and technician dispatch at ARS in a high-volume environment, ensuring accurate scheduling and service resolution.
