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NM@ninamodeste
Resilient office administrator with expertise in customer relations.
Saint LuciaI am a resilient and detail-oriented professional with extensive experience in customer relations and office administration. My journey has been marked by a commitment to providing excellent service and support in various roles, particularly in the hospitality and retail sectors. I thrive in team environments and take pride in my ability to resolve customer issues promptly and effectively.
Currently, I serve as an Airbnb Manager at Herelle Estate, where I oversee maintenance, coordinate facilities, and manage guest relations. My responsibilities include ensuring safety standards, managing reservations, and providing exceptional customer service. My previous roles as an Office Assistant and Sales Assistant have further honed my skills in communication, data entry, and client management, making me a versatile asset in any administrative setting.
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Work history, roles, and key accomplishments
Convenient Tire Shop
Jan 2021 - Present (4 years 10 months)
Handled phone calls, emails, and in-person sales while responding to client inquiries. Processed paperwork, managed payroll, and maintained client records.
Coastline Bar And Grill
Jan 2017 - Present (8 years 10 months)
Greeted customers, took orders, and served drinks including wine. Prepared and served fast meals while keeping the bar area clean.
Herelle Estate
Jan 2015 - Present (10 years 10 months)
Managed reservations, responded to inquiries, and resolved customer issues promptly. Ensured property met safety standards and provided tours to guests.
Massy Stores
Jan 2014 - Present (11 years 10 months)
Assisted customers, restocked shelves, and removed unsold units. Measured temperatures of refrigerators and managed inventory.
Ed Essentials
Greeted and assisted customers, maintained store neatness, and assisted with embroidery duties. Provided excellent customer service.
Ma' Arthur's Grocery Shop
Assisted with opening and closing duties, handled cash, and restocked shelves. Managed inventory and served drinks.
Degrees, certifications, and relevant coursework
International Diploma, Hospitality Industry Skills
Completed an International Diploma in Hospitality Industry Skills, covering various aspects of bar service, drink service, wine service, cocktail service, upselling, customer service, food safety, and health & safety.
CXC/GCSE General Qualifications, General Studies
Obtained 6 CXC/GCSE General Qualifications, including English A, Principles of Accounts, Principles of Business, Office Administration, Social Studies, and Electronic Document Preparation Management.
Saint LuciaYou can contact Nina and 90k+ other talented remote workers on Himalayas.
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