Open to opportunities

Nina Modeste

@ninamodeste

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Resilient office administrator with expertise in customer relations.

Saint Lucia

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What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth.

I am a resilient and detail-oriented professional with extensive experience in customer relations and office administration. My journey has been marked by a commitment to providing excellent service and support in various roles, particularly in the hospitality and retail sectors. I thrive in team environments and take pride in my ability to resolve customer issues promptly and effectively.

Currently, I serve as an Airbnb Manager at Herelle Estate, where I oversee maintenance, coordinate facilities, and manage guest relations. My responsibilities include ensuring safety standards, managing reservations, and providing exceptional customer service. My previous roles as an Office Assistant and Sales Assistant have further honed my skills in communication, data entry, and client management, making me a versatile asset in any administrative setting.

Experience

Work history, roles, and key accomplishments

Office Assistant / Cashier

Convenient Tire Shop

Jan 2021 - Present (4 years 5 months)

Handled phone calls, emails, and in-person sales while responding to client inquiries. Processed paperwork, managed payroll, and maintained client records.

Customer Service Data Entry Payroll Processing Record keeping Sales Communication Microsoft Office Problem Solving Administrative Support

Bartender

Coastline Bar And Grill

Jan 2017 - Present (8 years 5 months)

Greeted customers, took orders, and served drinks including wine. Prepared and served fast meals while keeping the bar area clean.

Bartending Customer Service Food Preparation Inventory Management Communication Problem Solving Teamwork Food Safety Sales

Airbnb Manager

Herelle Estate

Jan 2015 - Present (10 years 5 months)

Managed reservations, responded to inquiries, and resolved customer issues promptly. Ensured property met safety standards and provided tours to guests.

Customer Service Marketing Conflict Resolution Communication Problem Solving Data Entry

Perishables Team Assistant

Massy Stores

Jan 2014 - Present (11 years 5 months)

Assisted customers, restocked shelves, and removed unsold units. Measured temperatures of refrigerators and managed inventory.

Customer Service Inventory Management Stocking Merchandising Food Safety Communication Teamwork Problem Solving Data Entry Retail Operations

Sales Assistant / Cashier

Ma' Arthur's Grocery Shop

Assisted with opening and closing duties, handled cash, and restocked shelves. Managed inventory and served drinks.

Customer Service Inventory Management Stocking Retail Operations Communication Teamwork Problem Solving Data Entry Sales

Sales Assistant

Ed Essentials

Greeted and assisted customers, maintained store neatness, and assisted with embroidery duties. Provided excellent customer service.

Customer Service Sales Merchandising Inventory Management Communication Problem Solving Teamwork Data Entry Retail Operations

Education

Degrees, certifications, and relevant coursework

Springboard Training & Development Centre

International Diploma, Hospitality Industry Skills

Completed an International Diploma in Hospitality Industry Skills, covering various aspects of bar service, drink service, wine service, cocktail service, upselling, customer service, food safety, and health & safety.

Choiseul Secondary

CXC/GCSE General Qualifications, General Studies

Obtained 6 CXC/GCSE General Qualifications, including English A, Principles of Accounts, Principles of Business, Office Administration, Social Studies, and Electronic Document Preparation Management.