Open to opportunities

Kirudarshana Sri

@kirudarshanasri

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Strategic Key Account Manager focused on customer success and growth.

India

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What I'm looking for

I seek a role that fosters collaboration, values customer success, and offers growth opportunities.

As a dedicated Key Account Manager with a strong focus on customer success, I thrive on building trusted relationships and delivering impactful solutions. Currently, I serve as a Customer Delight Manager at Sukoon Health, where I have successfully increased lead conversion rates by analyzing client needs and tailoring healthcare solutions. My commitment to optimizing processes has significantly improved patient satisfaction and streamlined service delivery, ensuring a seamless experience for all clients.

Previously, I held the position of Customer Success Manager at 1to1help.net, where I optimized client onboarding processes, resulting in a 20% reduction in implementation time and a 15% increase in client retention. My data-driven approach has consistently driven customer satisfaction and profitability, achieving a remarkable 95% client satisfaction rate. I am passionate about leveraging insights to implement tailored account strategies that enhance operational efficiency and expand client portfolios.

Experience

Work history, roles, and key accomplishments

Current

Customer Delight Manager

Current

Sukoon Health - Psychiatric Center

Oct 2023 - Present (1 year 8 months)

As a Customer Delight Manager, I increased lead conversion rates by analyzing client needs and delivering tailored healthcare solutions. I improved patient satisfaction by optimizing processes and implementing service enhancements based on feedback, while collaborating with cross-functional teams to ensure a seamless patient experience.

Lead Conversion Customer Satisfaction Process Optimization Cross Functional Collaboration Healthcare Solutions Customer Relationship Management

Customer Success Manager

1to1help.net

Nov 2022 - Apr 2024 (1 year 5 months)

In my role as Customer Success Manager, I optimized client onboarding, reducing implementation time by 20% and increasing retention by 15%. I achieved a 95% client satisfaction rate and expanded the client portfolio by 15% through data-driven insights and tailored account strategies.

Customer Onboarding Customer Retention Customer Satisfaction Account Strategy Data Analysis Upselling Relationship Management

Customer Success Manager

Stratmed – GPO

Mar 2021 - Nov 2022 (1 year 8 months)

As a Customer Success Manager at Stratmed, I developed lead bifurcation strategies that increased conversion rates by 25%. I enhanced customer retention and revenue, achieving a 15% increase in renewals and improving customer satisfaction by 90% through tailored solutions and proactive relationship management.

Lead Bifurcation Customer Retention Revenue Relationship Management Customer Satisfaction Custom Solutions Cross Functional Collaboration Upselling Marketing Strategies

FASCO – Robotic Automation

Jun 2018 - Feb 2021 (2 years 8 months)

At FASCO, I built strong client relationships that drove a 20% revenue increase. I boosted sales performance by 15% through client engagement initiatives and managed recruitment processes to fill key positions effectively.