ABAjay Babu
@ajaybabu
Results-driven KAM/CSM with 8 yrs success in client relations, growth, retention, and satisfaction.
IndiaWhat I'm looking for
I am a Customer Success and Account Manager with over 6 years of experience in driving customer engagement and product adoption in B2B and B2C SaaS industries. My proven track record includes increasing retention rates, reducing churn, and delivering strategic client value through data-driven insights and proactive stakeholder management.
Currently, I serve as a Customer Success Manager at GoAudits, where I manage a portfolio of high-value B2B accounts. I have achieved a 93% customer retention rate and driven 130% revenue growth through effective upselling strategies. My collaborative approach with product teams has led to significant improvements in customer satisfaction, as evidenced by a 20% increase in NPS.
Previously, I held key account management roles where I led teams and optimized operations to exceed fundraising goals and improve customer experiences.
My educational background includes an MBA in Healthcare Management, which complements my technical skills in CRM tools and data analysis.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
GoAudits – GA Labs Pvt Ltd
Jan 2023 - Present (2 years 6 months)
Managed a portfolio of high-value B2B accounts, acting as the primary point of contact for onboarding, support, and strategic growth. Achieved a 90% customer retention rate, surpassing industry benchmarks, and drove 130% revenue growth through effective upselling and cross-selling strategies.
Key Account Manager Fundraising Campaign
Milaap Social Ventures Pvt Ltd
Jun 2019 - Jan 2023 (3 years 7 months)
Led onboarding, training, and engagement for individual and institutional fundraisers. Spearheaded a team of 12, overseeing daily operations and campaign optimization.
Marketing Associate
Cytecare Hospitals Pvt Ltd
Apr 2017 - Oct 2018 (1 year 6 months)
Led digital and offline marketing campaigns, increasing brand visibility by 40%. Organized national and international medical events (CANCON 2017 & 2018, ACORD 2017).
Insurance Coordinator
Remedinet Technologies
Oct 2016 - Apr 2017 (6 months)
Managed TPA claims, pre-authorizations, and documentation for hospital clients. Supported internal teams to streamline insurance processes and improve turnaround.
Management Trainee
Gosval Org
Mar 2016 - Jul 2016 (4 months)
Focused on customer-facing sales operations and exceeded assigned targets by 75%. Improved in-store engagement through better merchandising and customer interaction.
Education
Degrees, certifications, and relevant coursework
Manipal University, School of Management
MBA, Healthcare Management
Focused on healthcare management principles and practices. Gained expertise in managing healthcare operations and strategies.
SUSRM University
B.Sc., Bio-technology & Bio-informatics
Studied the fundamentals of biotechnology and bioinformatics. Gained knowledge in biological sciences and computational biology.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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