Kirti Singh
@kirtisingh5
I manage enterprise healthcare accounts, improving retention, renewals, and customer outcomes through data-driven account management.
IndiaWhat I'm looking for
At Connect and Heal, I manage 40+ mid-to-large enterprise accounts across IT, oil and gas, automobile, and consulting, including Samsung, Himalaya, and Toyota. I support corporate healthcare delivery across OPD, annual health checkups, and telemedicine, coordinating with brokers, insurers, and TPAs.
I've helped drive a 72 NPS, 88% CSAT, and 95% renewal rate through proactive engagement, renewal planning, onboarding, business reviews, utilization reporting, and escalation management. Previously at NoBroker, I supported HNI and UHNI customer onboarding and transactions while contributing to approximately 12 crore in annual revenue through cross-selling and upselling.
I use Power BI, Excel, Google Sheets, CRM tools, SAP SuccessFactors, and MySQL to turn customer and operational data into actionable reporting and stronger client outcomes.
Experience
Work history, roles, and key accomplishments
Manager – Key Account Management
Connect and Heal
Jul 2025 - Present (1 year 1 month)
Managed a portfolio of 40+ mid-to-large enterprise accounts across IT, oil & gas, automobile, and consulting sectors, including Samsung, Himalaya, and Toyota, contributing to a portfolio valued at approximately 20 crore. Specialised in OPD, Annual Health Checkups (AHC), and Telemedicine services, coordinating with brokers, insurers, and TPAs to support seamless corporate healthcare delivery.
Assistant Manager – Customer Success
NoBroker Technologies Solutions Pvt. Ltd.
Jun 2024 - Jul 2025 (1 year 1 month)
Coordinated with developers including Puravankara, Hiranandani, Brigade Group, and Prestige Group to support customer onboarding and transaction completion for HNI and UHNI clients. Contributed to approximately 12 crore in annual revenue by supporting cross-selling and upselling of interior design, legal, home loan, and insurance services across the Bangalore region.
Technology Enablement – SAP Intern
KPMG India
May 2023 - Jul 2023 (2 months)
Developed SOPs to ensure SAP SuccessFactors compliance with client requirements and led UAT for timely project delivery. Leveraged Excel and Power BI to extract data insights informing goal alignment within the Performance and Goal Management module.
Growth Architect
Intandemly
Mar 2022 - Aug 2022 (5 months)
Utilized tools like Snov.io, Hunter, Apollo, and LinkedIn Sales Navigator for data-driven research in CRM work. Worked on an Account Based Sales Platform, actively engaging in cold calls, LinkedIn outreach, and email communication with executives and C-level prospects.
Education
Degrees, certifications, and relevant coursework
Xavier Institute of Management and Entrepreneurship (XIME)
Post Graduate Diploma in Management, Finance & Analytics
2022 - 2024
Pursued a Post Graduate Diploma in Management with a specialization in Finance and Analytics.
J.D. Birla Institute
Bachelor of Commerce (Hons), Accounting & Finance
2018 - 2021
Grade: 8.69 CGPA
Completed Bachelor of Commerce (Hons) with a focus on Accounting and Finance, achieving a CGPA of 8.69.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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