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@kirauser1
I am a customer service professional with five years' experience in coaching and operations.
I am an enthusiastic customer service professional with around five years of experience, backed by a background in psychology and coaching. I seek new challenges and enjoy working collaboratively to achieve high-quality outcomes.
At Cygnific I handled multichannel customer inquiries and progressed into a senior role that added traffic control, colleague training, and quality- and productivity-focused coaching to my responsibilities.
As a Floating Trainer and Peak Coordinator I taught classes for Rituals, covering CRM systems, tone of voice, writing and phone skills, and I served on the works council to represent employee interests and improve dialogue with management.
Currently I work as a Control Tower employee at Geodis, monitoring and coordinating global freight for end-to-end visibility, shipment tracking and operational reporting. I hold a Psychology degree from the University of Twente and a Talent Development specialization from Rijksuniversiteit Groningen, including formal coach training.
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Work history, roles, and key accomplishments
Geodis
Apr 2025 - Present (7 months)
Richt zich op het monitoren en coördineren van wereldwijde vrachtactiviteiten binnen de supply chain, zorgend voor end-to-end zichtbaarheid en proactief beheer van zendingen. Maakt gebruik van diverse tools en systemen om zendingen te volgen, informatie up-to-date te houden, en rapportages op te stellen over operationele prestaties.
Cygnific B.V.
Sep 2024 - Present (1 year 2 months)
Behartigde actief de belangen van medewerkers binnen de organisatie als lid van de ondernemingsraad. Droeg bij aan het versterken van de dialoog tussen medewerkers en het management, met focus op arbeidsvoorwaarden en -omstandigheden.
Cygnific B.V.
Sep 2023 - Present (2 years 2 months)
Verantwoordelijk voor het lesgeven en coachen van meerdere klassen over de ins en outs van klantenservice voor Rituals, inclusief technische aspecten van CRM-systemen. Verbeterde de tone of voice en schrijfvaardigheid van deelnemers en verzorgde telefoontraining.
Cygnific B.V.
Jan 2023 - Present (2 years 10 months)
Breidde de oorspronkelijke werkzaamheden uit met traffic control, opleiding en ondersteuning van collega's, en het uitvoeren van kwaliteits- en productiviteitscoaching. Speelde een sleutelrol in het verbeteren van teamprestaties en operationele efficiëntie.
Cygnific B.V.
Sep 2019 - Present (6 years 2 months)
Beantwoordde en behandelde vragen en problemen van klanten op een klantgerichte manier via verschillende kanalen zoals e-mail, telefoon en social media. Zorgde voor een hoge klanttevredenheid door effectieve communicatie en probleemoplossing.
Degrees, certifications, and relevant coursework
Master of Science, Talent Development and Creativity
2020 - 2023
Specialized in sport psychology, focusing on talent discovery, stimulation, and development. Acquired coaching skills to enhance personal and professional potential, including guiding students and employees in their development.
Bachelor of Science, Psychology
2016 - 2020
Studied psychology at the University of Twente. Gained foundational knowledge in various psychological principles and research methods.
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