Open to opportunities

Kiran Rao

@kiranrao1

I resolve customer and technical issues through structured troubleshooting, clear communication, and cross-functional coordination.

India

Message

What I'm looking for

I'm looking for a customer or technical support role where I can troubleshoot issues, communicate clearly with customers, manage cases through resolution, and collaborate with cross-functional teams to improve service.

I've supported customers at Asian Paints, Croma, and Lotus Electronics, resolving service, product, and technical issues across phone, email, chat, and face-to-face channels. I take ownership from first-level diagnosis through resolution, escalation, and follow-up.

I document cases accurately in CRM systems, explain troubleshooting clearly to non-technical customers, and coordinate with Sales, Operations, Warehouse, Inventory, Billing, and Logistics teams. With 4+ years in customer support, I bring SQL fundamentals, basic networking knowledge, analytical problem-solving, and a strong focus on customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Lobo Staffing Solution Pvt Ltd

Feb 2025 - Mar 2026 (1 year 1 month)

Served as a first point of contact for customer requests across phone, email, chat, and face-to-face channels, providing prompt and professional assistance. Diagnosed customer-reported service and product issues through structured questioning, issue analysis, and step-by-step troubleshooting.

Customer Service Phone Support Email Support Chat Troubleshooting CRM Escalation Management Cross Functional Collaboration