JYOTI PRAKASH
@jyotiprakash
I resolve technical customer issues while maintaining accurate support operations.
IndiaWhat I'm looking for
At Tech Mahindra, I handled high-volume phone and email support, resolved technical complaints and escalations, and maintained SLA, quality, and performance KPI standards.
I've also built a text-to-speech web application using HTML, CSS, JavaScript, and Node.js to improve accessibility, and developed a face-recognition attendance system to streamline accurate record tracking. My background combines customer support, technical troubleshooting, database management, and careful process adherence.
Experience
Work history, roles, and key accomplishments
Handled high-volume inbound and outbound customer communications across phone and email, providing technical support and resolving complaints and escalations. Maintained program databases and followed process documentation to meet SLAs and quality assurance KPIs.
Education
Degrees, certifications, and relevant coursework
Gandhi Institute of Engineering and Technology University
Bachelor of Technology, Computer Science and Engineering
2021 - 2025
Grade: 7.64/10 CGPA
Pursued a Bachelor of Technology in Computer Science and Engineering, achieving a CGPA of 7.64/10.
Venkateswar English Medium School
Intermediate, Science
2019 - 2021
Grade: 74%
Completed Intermediate education in the Science stream under the CBSE board, securing 74%.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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