I am a dedicated and customer-focused Technical Support Engineer with a proven track record of providing exceptional technical assistance and resolving complex issues in a timely manner. With 2 years of experience in HPE-eIUM involving support activities, I have a strong foundation in troubleshooting and bug fixing. My excellent analytical and problem-solving skills, combined with my ability to communicate effectively with users of varying technical backgrounds, allow me to implement solutions that optimize operational efficiency.
During my time at Hewlett-Packard Enterprises, I worked on the Rogers Data Services project for Rogers Communication Canada. As a Technical Support Engineer, I delivered timely solutions to issues in accordance with Service Level Agreements (SLAs), resulting in a 40% decrease in system downtime and a 25% increase in overall user satisfaction ratings. I collaborated with the development team to implement and refine code changes, generating comprehensive health check reports post-deployment tailored to meet specific customer needs. I also proactively managed problem resolution, bug fixing, and troubleshooting tasks to maintain system integrity and optimize performance.
I hold a Bachelor of Engineering (BE) from Don Bosco Institution of Technology and have completed my Pre-University Course (PUC) from Sri Chaitanya PU College. I am a quick learner with good communication skills and the ability to meet deadlines through effective time management. I am fluent in English, Kannada, Telugu, and Hindi.
