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Kiran Kumar K

@kirankumark

Dedicated Technical Support Engineer with 2 years of experience.

India
Message

I am a dedicated and customer-focused Technical Support Engineer with a proven track record of providing exceptional technical assistance and resolving complex issues in a timely manner. With 2 years of experience in HPE-eIUM involving support activities, I have a strong foundation in troubleshooting and bug fixing. My excellent analytical and problem-solving skills, combined with my ability to communicate effectively with users of varying technical backgrounds, allow me to implement solutions that optimize operational efficiency.

During my time at Hewlett-Packard Enterprises, I worked on the Rogers Data Services project for Rogers Communication Canada. As a Technical Support Engineer, I delivered timely solutions to issues in accordance with Service Level Agreements (SLAs), resulting in a 40% decrease in system downtime and a 25% increase in overall user satisfaction ratings. I collaborated with the development team to implement and refine code changes, generating comprehensive health check reports post-deployment tailored to meet specific customer needs. I also proactively managed problem resolution, bug fixing, and troubleshooting tasks to maintain system integrity and optimize performance.

I hold a Bachelor of Engineering (BE) from Don Bosco Institution of Technology and have completed my Pre-University Course (PUC) from Sri Chaitanya PU College. I am a quick learner with good communication skills and the ability to meet deadlines through effective time management. I am fluent in English, Kannada, Telugu, and Hindi.

Experience

Work history, roles, and key accomplishments

HE

Technical Support Engineer

Hewlett-Packard Enterprises

Jul 2022 - May 2025 (2 years 10 months)

Provided Real-time Mediation Solution for Rogers Data Services, including SMS, MMS, and Content Download & GPRS. Delivered timely solutions to issues, resolved critical technical issues within HPIUM platform, collaborated with the development team, generated comprehensive health check reports, managed problem resolution and troubleshooting tasks, developed detailed MOP documents, and acted as a pi

Education

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Kiran Kumar K - Technical Support Engineer - Hewlett-Packard Enterprises | Himalayas