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Pratikgole 1402

@pratikgole1402

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Technical Support Engineer with expertise in cloud technologies and Java.

India

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What I'm looking for

I am looking for a dynamic role that fosters growth, innovation, and collaboration in a supportive environment.

I am a Technical Support Engineer with over 3 years of experience in enterprise software, microservices, and cloud technologies. My journey has taken me through esteemed organizations like HPE, Cloud Software Group, and Amazon, where I have honed my skills in troubleshooting Java code bases and SQL queries, achieving a remarkable 52% improvement in API performance.

Throughout my career, I have demonstrated a proven ability to build robust, high-performance applications in fast-paced Agile and Scrum environments. My role at Primus Global Technologies involved resolving 95% of high-priority tickets within SLA timelines, while my tenure at Cloud Software Group saw me enhance social media interactions and banking transactions by 30% through innovative Java solutions. I am passionate about mentoring others and have been recognized for my effective communication and problem-solving skills.

Experience

Work history, roles, and key accomplishments

Compute Engineer - L1 Technical Support

Primus Global Technologies

Aug 2023 - Apr 2024 (8 months)

Resolved 95% of high-priority P1 tickets within SLA timelines, maintaining 98% CSAT across enterprise clients. Managed 200+ client servers remotely, improving SLA compliance by 25%. Troubleshot HPE ProLiant server issues, reducing downtime by 30%. Trained and mentored new team members.

Technical Support SLA Management Troubleshooting Salesforce Client Communication

Java Trainer

Maharaja Institute of Technology

Mar 2024 - Mar 2024 (0 months)

Conducted daily Java training sessions for MCA students, recognized for outstanding teaching and mentorship. Developed course materials and provided hands-on training.

Java Teaching Mentorship Curriculum Development Public Speaking

Associate Member of Technical Staff - Java Developer

Cloud Software Group

Aug 2022 - Jul 2023 (11 months)

Designed and upgraded Java-based TIBCO BW applications, enhancing social media interactions and banking transactions. Conducted code reviews, optimized SQL queries, and integrated AWS workflows for automated deployment.

Java SQL AWS Software Development

Contact Resolution Specialist – SME

Amazon

Jun 2021 - Jul 2022 (1 year 1 month)

Promoted to Subject Matter Expert for Amazon’s Brand Registry Team, resolving critical case escalations for high-value sellers. Managed complex cases and collaborated with internal teams to ensure accurate resolutions.

Customer Support Team Collaboration Problem Solving

Education

Degrees, certifications, and relevant coursework

International Maritime Academy

B.Tech., Marine Engineering

2015 - 2019

Grade: 64%

Completed a Bachelor of Technology in Marine Engineering, focusing on the principles of marine technology and engineering practices. Achieved a percentage of 64%, demonstrating a solid understanding of the field.