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Kinjal Rathod

@kinjalrathod

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I’m a Sales Coordinator specializing in CRM and order management to improve delivery, accuracy, customer satisfaction.

India

Message

What I'm looking for

I want a challenging, growth-oriented role where I streamline CRM-driven order workflows, strengthen customer coordination, and deliver accurate MIS reporting—partnering with dispatch, PPC, and finance to improve operational efficiency and satisfaction.

I’m a Sales Coordinator with 7+ years of hands-on experience in sales coordination, CRM management, and order processing within the manufacturing sector. I focus on driving operational efficiency while strengthening customer satisfaction through disciplined follow-ups and clean system records.

In my current role at Ami Polymer Pvt. Ltd., I spearhead the end-to-end quotation lifecycle using Salesforce CRM—from preparation and submission to proactive customer follow-ups that support consistent PO conversion. I also streamline Sales Order processing to reduce order turnaround time while maintaining accuracy.

I’ve built strong cross-functional coordination habits, partnering with Dispatch and PPC teams to ensure on-time delivery and invoicing adherence. I maintain real-time, accurate records in Salesforce and Business Central, and I deliver weekly, monthly, and annual MIS reports using Excel and PowerPoint for senior management review.

Previously at Citizen Industries (Daikin Group), I managed the complete inquiry lifecycle in ZOHO CRM and operated SAP/HANA for FG material code creation, BTP, STP, and sales order punching. I also supported Order Confirmation Sheets (OCS), Finance approvals, and back-office WO completion, plus coordinated across Ahmedabad, Kolkata, and the factory to keep operations unified.

Experience

Work history, roles, and key accomplishments

Current

Sales Executive

Current

Ami Polymer Pvt. Ltd.

Apr 2025 - Present (1 year 2 months)

Managed end-to-end quotation lifecycle in Salesforce, driving consistent PO conversion through proactive customer follow-ups. Streamlined Sales Order processing and coordinated with Dispatch/PPC teams to support accurate, on-time delivery and invoicing, while maintaining real-time CRM and Business Central records.

Salesforce CRM Quotation Management Sales Order Processing Dispatch Coordination Business Central Cross Functional Collaboration Payment Follow Up Salesforce Salesforce.Com CRM CRM Systems CRM Software Microsoft Business Central Quotations Quote Management Quote Generation Quote Processes Quote to Cash Quote Preparation Quote To Order Quote Tracker Quote Approvals Item Masters Customer Service Customer Support Customer Relationship Management Customer Management Customer Marketing Cross Validation Pricing Spare Parts Spare Parts Sales Marketing Lead Generation Lead Management Lead Conversion Sales Sales Operations Sales Support Sales and Marketing Order Management Order Processing Order To Cash Order Entry Order Management Systems Order Placement Payments Order Execution Systems Open Order Tracking Dispatching Dispatch Monitoring Coordination Coordination With Fulfillment Team Team Management Teams Teamwork Team Coordination Microsoft Office Microsoft Excel Microsoft Word Microsoft PowerPoint Microsoft Teams Exhibitions Pharma Marketing Pharma Market Operations Pharma Biopharma Markets Payment Processing MIS Data Management Communication Communication Skills

Sales Admin Executive

Citizen Industries Pvt. Ltd. (Daikin Group)

May 2023 - Feb 2025 (1 year 9 months)

Administered inquiries to order confirmation and closure using Zoho CRM, coord⁹inating approvals and finance steps to keep orders flowing smoothly. Performed SAP/HANA operations for material code creation and Sales Order punching, maintained WO order sheets, and generated MIS reports to support operational tracking across locations.

Sr. Sales Coordinator

SSPM Systems and Engineers Pvt. Ltd.

Jun 2020 - May 2023 (2 years 11 months)

Acted as the central liaison between sales, operations, and customers to eliminate communication gaps and manage inquiries to resolution. Prepared analytical MIS reports, handled customer document approvals and payment reminders, created competitive quotations for machinery/spare parts, and supported customer FATs by preparing detailed MOM.

Data Entry Operator / Assistant (ESSA)

SAC (Space Applications Centre), ISRO

Jul 2015 - Feb 2016 (7 months)

Handled confidential government data with high accuracy while processing indent and budget entries in structured database systems. Generated and verified reports and ensured data integrity by reviewing records for deficiencies and correcting incompatibilities.

Data Entry Indent Processing DataBase Systems Data Verification Data Integrity Attention To Detail Data Management Microsoft Office Microsoft Excel Microsoft Word Microsoft PowerPoint Microsoft 365 MIS Tendering Printing Confidentiality Data Analysis

Data Entry Operator

DILR (District Inspector Land Record)

Jan 2013 - Jan 2014 (1 year)

Transferred survey card data into the Saral Gujarati government database with strict accuracy. Verified and cross-checked entries against source documents to ensure complete data correctness.