Open to opportunities

Kinga Makkai

@kingamakkai

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Experienced manager and trainer specializing in optics retail, HR, and software quality.

Romania

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What I'm looking for

I seek a leadership role combining operations, people development, and process improvement in a collaborative, growth-oriented organization.

I am an experienced manager and trainer with a multidisciplinary background across optics retail, human resources, and software quality assurance. I have led multi-site retail operations and managed logistics, acquisitions, and sales strategies for optics businesses.

My career spans roles in management, training, and product quality: from overseeing 11 optics shops to performing software testing and quality assurance using tools like Trello and Slack. I combine operational leadership with hands-on experience in sales, mentoring, and customer-facing services.

Academically, I hold degrees and certifications in public health, human resource management, pedagogy, and communication, complemented by publications on emotional intelligence and burnout among healthcare professionals. I leverage this background to build strong teams, improve processes, and deliver training.

I am driven by solving organizational challenges, optimizing administration and production, and developing people through mentoring and structured training programs. I bring practical problem-solving, data-informed decision-making, and a commitment to measurable improvements.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Optimobil SRL

Jan 2019 - Present (6 years 8 months)

Managed operations and strategy for Optimobil SRL, overseeing optics retail activities and coordinating logistics across multiple locations to improve sales and operational efficiency.

retail management Logistics Sales Inventory Management Team Leadership Problem Solving

Manager

Dora Optics SRL

Sep 2019 - May 2023 (3 years 8 months)

Managed 11 optics shops across 9 towns, led logistics, procurement of frames and lenses, and resolved operational issues to maintain consistent retail performance.

Multi Site Management Procurement Logistics Retail Operations Vendor Relations Problem Solving

Innovation Manager

Quadom Soft SRL

Aug 2018 - Sep 2019 (1 year 1 month)

Improved administrative workflows and human resource processes, implementing Google Drive solutions to optimize documentation and team coordination.

Process Optimization Administration HR Management Google Workspace Documentation Change Management Team Coordination

Software Quality Analyst

Quadom Soft SRL

Feb 2018 - Jul 2018 (5 months)

Performed software quality assurance and testing, reported bugs, and coordinated using Trello and Slack to improve product stability and release readiness.

Quality Assurance Software Testing Bug Reporting Trello Slack Unity Issue Tracking

Sales & Marketing Manager

Acanthus Signum

Sep 2017 - Dec 2017 (3 months)

Led marketing strategy, market research, production optimization, packaging and pricing plans, and SEO-driven advertising to drive product-market fit and sales growth.

Marketing Strategy Market Research SEO Advertising Pricing Strategy Campaign Management

Trainer

Caritas School

Jun 2017 - Sep 2017 (3 months)

Delivered andragogy-based training and mentoring programs to adult learners, improving participant skills and learning outcomes.

Training Andragogy Mentoring Adult Education

Medical Representative

Dora Optics SRL

Nov 2014 - Sep 2017 (2 years 10 months)

Worked as optician and medical sales representative, managed front desk duties, mentored staff, and used SIUI software to support clinical and sales operations.

Medical Sales Customer Service Mentoring Front Desk Duties SIUI

Statistician

Alpha Transilvania

Apr 2016 - Apr 2016 (0 months)

Conducted data analytics and descriptive statistics using SPSS to produce charts and reports supporting business insights and decision-making.

Data Analysis SPSS Descriptive Statistics Data Visualization Reporting

Lead Event Organiser

Miújság.zip

Oct 2011 - May 2014 (2 years 7 months)

Organised photo competitions and workshop camps, authored a regular health column, and led team-building and mentoring activities to engage community members.

Event Planning Content Writing Team Building Mentoring Community Engagement

Education

Degrees, certifications, and relevant coursework

Caritas School

Certificate, Andragogy and Training

2017 - 2017

Completed trainer training in andragogy, training delivery, and mentoring.

Dimitrie Cantemir University

Master of Arts, Human Resource Management

2014 - 2016

Completed MAS Human Resource Management focusing on strategic workforce management, recruitment, training and development, and organizational psychology.

Dimitrie Cantemir University

Certificate, Pedagogy

2014 - 2015

Completed Pedagogy levels 1 and 2 training covering pedagogy, andragogy, and curriculum planning.

Gordon Training International

Certificate, Communication Training

2014 - 2014

Completed Gordon communication training focused on communication skills and interpersonal effectiveness.

Sapientia Hungarian University of Transylvania

Bachelor of Applied Science, Public Health

2011 - 2014

Completed a Bachelor of Applied Science in Public Health covering public health organizations, health promotion, statistics, and research methodology.