Raluca Marie C

Upholds standards of best practice, serving as a liaison between research, sales, and account management teams. Checks all leads and information against project criteria to source and validate data for client delivery. Assists teams with information, advice, and analytics to improve project quality and develops quality reports to assess team performance.

Performed data entry, enrichment, and management for B2B and B2C leads. Prospected new potential companies fitting custom client criteria across various niches. Analyzed client projects and criteria to accurately gauge research methods and calibrated projects accordingly.

Supervised the day-to-day operations within the Customer Service Department. Attended weekly meetings to assess and improve team performance, providing feedback and checking progress. Hired and trained a diverse customer service team, handling delicate customer issues to maintain genuine, long-lasting relationships.

Interacted daily with customers via email, chat, Amazon platform, and phone to provide product information and benefits. Handled complaints, reviews, and questions, providing feedback to managers for departmental improvement. Solved product and listing issues, overseeing Seller Central cases to ensure successful product listings.

Coordinated daily logistics operations to ensure seamless movement of goods. Managed client accounts, ensuring all required information and data were communicated for shipments and requests. Monitored shipments for timely deliveries and maintained accurate documentation for all logistics activities.

Collaborated with two team members to publish weekly articles for Romania's first Instagram-related platform. Interviewed influential people in the online industry on diverse topics including culture, media, arts, entertainment, and lifestyle. Contributed to content creation and editorial planning for a digital media platform.

Managed visual merchandising displays to enhance product appeal and drive sales. Provided excellent customer service, assisting clients with product selection and purchases. Maintained store presentation standards and contributed to a positive shopping experience.

Assisted customers with inquiries and resolved issues, gaining practical experience in customer support. Supported the customer service team with general administrative tasks and data entry. Learned about company products and services to effectively address customer needs.

Interacted daily with international clients to realize, promote, and sell photo products and photoshoots. Managed cashier operations and financial documentation according to team-based procedures. Provided excellent customer service in a fast-paced, international environment.

Completed a Master of Arts in Management, Commerce, Tourism and Services. This program focused on advanced concepts in business management, commercial strategies, and the intricacies of the tourism and services sectors.

Pursued a Master of Arts in British Culture and Civilization in a Global context. This degree provided an in-depth understanding of British cultural aspects and their influence within a globalized world.

Obtained a Bachelor of Arts in Economy, Commerce, Tourism and Services. The curriculum covered fundamental economic principles, commercial practices, and specialized knowledge in the tourism and services industries.