Kim Ting
@kimting
I support life sciences operations and am growing into data analysis.
PhilippinesWhat I'm looking for
At IQVIA, I processed user account management requests for life sciences clients, investigated escalations, and coordinated directly with clients to clarify and confirm requests.
I led and pioneered a new line of service, helping new team members build a well-structured operation. As a Quality Checker and senior support resource, I managed ticket queues, assigned aging work to meet SLAs, and guided analysts through out-of-scope requests.
Earlier, I troubleshot PC hardware, peripherals, software, and Microsoft Office issues at PCQACL, and supported sprinkler and nozzle layout design in AutoCAD at Pyro Asia Protection Philippines. I'm now focused on building proficiency in data analysis for my next stage of growth.
Experience
Work history, roles, and key accomplishments
Managed user accounts and ensured all tickets were processed as requested. Led a new team, monitored queue assignments, and collaborated on client escalations.
Education
Degrees, certifications, and relevant coursework
AMA University
Bachelor's degree, Computer Engineering
Pursued a Bachelor's degree in Computer Engineering at AMA University.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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