Open to opportunities

John Roey Rebatis

@johnroeyrebatis

Message

Dedicated technical support representative with a focus on customer service.

Philippines

Message

What I'm looking for

I seek a role in a dynamic team that values hard work and offers growth opportunities.

I am a committed professional with a strong background in technical support and customer service. Over the years, I have honed my skills in data analysis and problem-solving, allowing me to effectively assist clients and contribute to organizational goals. My experience spans various roles, including Technical Support Representative and Workforce Specialist, where I have consistently demonstrated my ability to lead and motivate teams.

Currently, I serve as an Analyst in Real Time at Qualfon, where I leverage my expertise in tools like Verint and Genesys to monitor performance and enhance service delivery. My educational background in Information Systems from the Technological University of the Philippines has equipped me with the necessary technical skills to excel in my field. I am eager to continue my professional growth while contributing to a dynamic team that values hard work and sincerity.

Experience

Work history, roles, and key accomplishments

Current

Real Time Analyst

Current

Qualfon

Jan 2021 - Present (4 years 5 months)

Monitored real-time contact center performance metrics to ensure adherence to operational targets and identify areas for immediate intervention. Utilized tools like Verint for data analysis and provided insights to optimize agent productivity and service delivery.

Data Analysis Monitoring Performance Analysis Problem Solving Reporting Call Center Operations

Workforce Specialist

Inspiro Relia

Jan 2019 - Present (6 years 5 months)

Managed workforce scheduling and resource allocation to optimize operational efficiency and meet service level agreements. Conducted data analysis to forecast staffing needs and improve overall workforce performance.

Data Analysis Monitoring Excel Workforce Management Scheduling Reporting Performance Optimization

Technical Support / Customer Service Representative

Inspiro Relia (SPi CRM)

Jan 2017 - Present (8 years 5 months)

Provided comprehensive technical support and customer service to clients, resolving inquiries and issues efficiently. Utilized various CRM tools and communication platforms to ensure high customer satisfaction and effective problem resolution.