At IQVIA PHILIPPINES, I provided technical support for systems and applications related to healthcare devices, including ECGs, CGM, and ABPM. I resolved issues on client medical devices and supported software applications.
I used a ticketing system to manage support requests, created user accounts and assigned permissions, and quality-checked user and site setups.
At THE RESULTS COMPANY, I provided Level 2 technical support and resolved escalated customer issues. Earlier, I supported customers with internet and phone service concerns at STARTEK PHILIPPINES and provided first-level hardware and software troubleshooting at TILLS AND LABELS SYSTEM MARKETING INC. (CUSCAPI COMPANY).
